DoubleTree by Hilton Hotel Augusta

No one likes to write a bad review because you get a sense that it will effect local employment. An immediate renovation should help this property and their staff who have to endure the number of complaints that stem from the units. Here's the facts from my experience. If I would have seen any of the issues I'm about to state there's no way I would have booked at this property. When you see the Hilton Brand and Double Tree with amenities such as indoor pool and conference room and weight room, you assume things will be up to par especially at slightly above market rates. This hotel has an early 2000's feel when compared to others I've stayed within the same brand. When I first walked in I noticed a stench to the unit and requested to be moved to another unit. When I walked in that unit I noticed that that it was just the way their units smelled. So I decided to stay at the assigned unit. The second thing I noticed was a stain on one of the comforters. Since it was a double queen I simply used the other bed. The third I noticed was that the thermostat to the unit was broken so I had no way to control the room temperature. The maintenance guy came and couldn't fix.The TV also didn't work they cited storms. As a recourse they comp a night stay. However to add insult to injury it appears they double bill me. They charged my credit card the one I used to hold the property and the card I provided when they asked to hold a card for incidentals.

My husband,and I really enjoyed our stay for our wedding anniversary,and the food

Pools were out of service dry dissatisfied was not noted upon making reservation thank you

The entire staff was friendly and accommodating. All shifts were attentive to our teams needs. The free warm cookies were a plus. Great hotel accommodations and will stay here again in the future.

Horrible experience, nasty place and false advertisement. Rooms don’t look like the photos

Staff is always so friendly and helpful. I always feel safe and comfortable staying there. They are amazing and this is why I always stay there. 10/10 for this establishment

The hotel was nice, but the room was really old. They're about to renovate, which is way overdue. The hot tub was chipping, and the bathroom wasn't clean. After I cleaned it, the jacuzzi tub was perfect and easily fit three people. It helped me relax and eased some muscle soreness. The bed was awesome. The room had no exterior window, so no sun came through. I closed all the doors and slept like a baby, right through my alarms. The breakfast bar was okay. The pool and workout room looked clean. Overall, it was a good experience!

Upon arrival, the staff greeted me and my daughter with smiles, and they were eager to help. They gave us rooms right next to each other, but unfortunately, we needed to move due to an air conditioner issue. The gentleman at the front desk immediately sent maintenance to take a look and relocated us down the hall to another room with no hesitation. We took advantage of the lounge area, the food and the conversations with the other guests was absolutely amazing. My future visits to the Augusta area will definitely include Doubletree as a place to lodge.

The hotel was good but the outside pool was closed . And that was one mean idea of going there .

Doubletree is always our place of relaxation away from home. The staff is always friendly and helpful and the rooms are always clean and stocked.

Definitely need a upgrade

I am glad they are renovating I love the Doubletree !

The hotel is under construction and the dining area needs an investment into furniture. The room smelled a little musty. The staff was very helpful.

I Have cellulitis from infected bug bites( beef bugs)..no water, as the handle came flying off.. filthy bedding, no help with luggage, ( luggage cart fell apart in the elevator, which i was trapped in).. first flush, the toliet over flowed, STAINED EVERYTHING, TV didn't work, prostitutes coming and going, exceptionally LOUD... the entire night.. and FREAKING BED BUGS... over night staff did not seemed concerned at all. The entire 2nd floor hallway smelled of Marijuana.. my room smelled so strongly of BLEACH!!!

Everything about our stay was good except the bed. It was very lumpy on one side.

This property is very outdated and needs a major upgrade, starting with the rooms!! We had to change our room three times due to cleanliness issues and the air conditioning not working. However, the front desk staff member Desmond was fantastic through the chaos. He deserves a raise immediately!! He was working four different roles by himself and provided the best customer service.

The lobby setting was relaxing and spacious with casual and inviting seating

The best service was amazing . The people the was the best and the front desk workers was on point if u ask them to do something the where running top speed. I asked for some tiles and the guy ran them up the star to the 5th floor and he said I didn’t wanna wait on the elevator sir that top notch service and the waiter she was amazing she was running it was amazing stay .Super clean .the guy that ran up the stairs was a guy with glasses

Whirlpool suite was just what I needed after a long day of travel. Carpet needs replacement, but overall our stay was great. Room service for breakfast was perfect and we didn't have to stop for a well apportioned continental breakfast.

Room needed some better cleaning. Did see three baby roaches coming from a socket that was not all the way in the wall. Pool was closed outside. The inside pool was closed a day after we checked in. Breakfast was not up to par on day two. Front desk staff Desmond was very pleasant and helpful. Apologized for the inconvenience.