DoubleTree by Hilton Hotel Augusta

Upon arrival, the staff greeted me and my daughter with smiles, and they were eager to help. They gave us rooms right next to each other, but unfortunately, we needed to move due to an air conditioner issue. The gentleman at the front desk immediately sent maintenance to take a look and relocated us down the hall to another room with no hesitation. We took advantage of the lounge area, the food and the conversations with the other guests was absolutely amazing. My future visits to the Augusta area will definitely include Doubletree as a place to lodge.

The hotel was good but the outside pool was closed . And that was one mean idea of going there .

Doubletree is always our place of relaxation away from home. The staff is always friendly and helpful and the rooms are always clean and stocked.

Definitely need a upgrade

I am glad they are renovating I love the Doubletree !

Everything the customer service was great Absolutely nothing I liked it all

The hotel is under construction and the dining area needs an investment into furniture. The room smelled a little musty. The staff was very helpful.

The tub was amazing Food was terrible and over priced

I Have cellulitis from infected bug bites( beef bugs)..no water, as the handle came flying off.. filthy bedding, no help with luggage, ( luggage cart fell apart in the elevator, which i was trapped in).. first flush, the toliet over flowed, STAINED EVERYTHING, TV didn't work, prostitutes coming and going, exceptionally LOUD... the entire night.. and FREAKING BED BUGS... over night staff did not seemed concerned at all. The entire 2nd floor hallway smelled of Marijuana.. my room smelled so strongly of BLEACH!!!

Everything about our stay was good except the bed. It was very lumpy on one side.

This property is very outdated and needs a major upgrade, starting with the rooms!! We had to change our room three times due to cleanliness issues and the air conditioning not working. However, the front desk staff member Desmond was fantastic through the chaos. He deserves a raise immediately!! He was working four different roles by himself and provided the best customer service.

The lobby setting was relaxing and spacious with casual and inviting seating

The best service was amazing . The people the was the best and the front desk workers was on point if u ask them to do something the where running top speed. I asked for some tiles and the guy ran them up the star to the 5th floor and he said I didn’t wanna wait on the elevator sir that top notch service and the waiter she was amazing she was running it was amazing stay .Super clean .the guy that ran up the stairs was a guy with glasses

Whirlpool suite was just what I needed after a long day of travel. Carpet needs replacement, but overall our stay was great. Room service for breakfast was perfect and we didn't have to stop for a well apportioned continental breakfast.

Room needed some better cleaning. Did see three baby roaches coming from a socket that was not all the way in the wall. Pool was closed outside. The inside pool was closed a day after we checked in. Breakfast was not up to par on day two. Front desk staff Desmond was very pleasant and helpful. Apologized for the inconvenience.

Was advised upon check in that the pools were closed.

I also informed the hotel that there was a delay in cleaning the room and so that I noticed blood stains on the blanket and the fitted sheet and nothing was done other the changing of the lien. Changing the sheets fixes the immediate issue, but it does not compensate for the unacceptable condition of the room I paid for. I requested a partial refund (or a waived night) for this stay but no manager was informed of this matter. The pool was working the first day or two but then a sign was posted that it was out of order. I asked the front desk why was there microwave or refrigerator in the room and was informed that those items had to be requested upon checking in; which I didn't notice a sign for that nor was it mentioned upon checking in. Great location, within a 10 miles radius of locations I had to travel to. Staff was subpoena

We had an excellent stay. We were here for 2 weekends in a row.