Holiday Inn Express & Suites Austin NW - Lakeway by IHG

One complaint which is pretty big maybe tmi the toilet paper is extremely rough. I would highly suggest for you to bring your own or for you to bring some Babyy wipes or something like after 2 days we regretted not having our own…. Just trust bring your own it’s like not ok..

Woman at front desk was a bit rude fridge and coffee maker were broken X2 ...

-no hot water in the tub-shower -no coffee maker or glasses for beverages the thermostat was defective, resulting in a 78 degree night go discomfort I'm not expecting a 4 star or 5 star experience at this motel...however, I was disappointed that it was a 2 star stay.

We liked how convenient it was for all the activities we had planned the pool was top notch

Excelente atención y muy buen lugar

Clean Room & Breakfast were excellent.

Terrible smell, floors were very dirty, shower was nasty

Staff was great. We missed are flight and they allowed us a late check out!

Easy getting in and out. Great staff help.

Breakfast had machines broken, food was sub-par, and any request of replenishment of food items was met with pointing at what they had then going to hide in the back - which said to me, you get what you see, no more.

Everything was great here!

When I checked in, the guest ahead of me was greeted warmly, but I was treated very differently. As a woman traveling alone for work, I always request a higher floor away from elevators and ice machines for safety and because I’m a light sleeper. Jared claimed he couldn’t see requests from third-party bookings, then immediately stated there were no rooms matching my requests—making it obvious he had seen them. He refused to provide the manager’s contact information, giving only her first name, Shana. Instead, I was assigned a first-floor room next to both the elevator and ice machine—the exact opposite of my requests. The room was unacceptable: a damaged door frame and lock, a roach on the floor, dirty carpets with crumbs, and broken dresser drawers. I have photos of everything. Jared also refused to explain any hotel amenities, simply replying “No” when I asked. We immediately checked out because we did not feel safe. Even worse, Jared later contacted my employer through our company’s Instagram account to complain about me. My employer fully supported my decision after seeing the photos and agreed I should never be placed on a first floor while traveling alone. This was one of the worst hotel experiences I’ve had. Management needs to address staff professionalism, housekeeping, pest control, and room security immediately.

Business trip, Not a bad stay , but limited dining options

Nice and clean. Pool was clean nice. Hot water took some time to heat up. Breakfast needs a lot of help. Not much to choose from.

Wonderful! Great location, cute pool.

Breakfast was rarely stocked. No pool towels without asking (practically begging) for 5 days. Unhelpful front desk (except for the night shifters). Pool area not kept up well. This is the 4th time we've stayed & very disappointing to see it go downhill.

Outside needs care. But the room was clean and the mattress was new and confortable. Breakfast was good for what it is.

Not kid family friendly. Not Veteran friendly. The third night, Staff member pounds on our door at 8pm saying my children were running around which they weren’t and was very aggressive. When my husband went to tell that staff member that the noise was continuing even though our children were in bed and to defend our children, that staff member called the police and kicked us out at 9pm (I have a 5 year old, 4 year old, and a 7 month old). It was handled grossly inappropriately and unprofessionally. The fridge was hot when we arrived. Room smelled like feet. Housekeeping finally cleaned room but didn’t leave towels. I could go on. I’m beyond disappointed with this hotel and will not be returning. I recommend staying at a different location!

Friendly and accommodating. Very clean room. Parking was great. We had 5 and a dog. Excellent stay.

Great place to stay. Air condition didnt work in our room, but we were moved to another room without problems.