Hotel Viata

Very good service.

We had a girls weekend and stayed at Hotel Viata! We really enjoyed our stay. Our room was spacious and fit the five of us. We loved the pool and amenities. We did a lot of exploring but also hung out at the pool and on the property. It was relaxing and a beautiful hotel. Will definitely return.

This visit was our 2nd but thanks to the service and attention we received from Patrick & Victoria it will not be the last. We were extremely disappointed with the rudeness we received from Ambrian at check-in but as soon as we let Patrick know how we were treated, he went above & beyond to try to rectify the issues we encountered. We watched Ambrian check in other guests and she was not rude with them, so it really made us feel that we were not welcome. She didn't explain anything about the hotel just told us to scan a QR code if we wanted to know anything. She refused to acknowledge that we were there celebrating our 1st anniversary, but again Patrick and Victoria cared SO much and didn't hesitate to make us feel welcome and celebrated. We will only return if/when they are working during our visit. One bad apple or bad attitude can really make or break a guest's visit, especially after a long road trip to get there. On a brighter note, the rooms are immaculate. The pool is comfortable, relaxing, & private. The hot tub is the perfect temperature. We enjoyed the rum punch from the pool bar. We love the sit down shower, water pressure, and hot water. Beds are comfy, rooms are cozy, perfect for a couples weekend getaway.

The host on Friday night ( around 9:20) was very helpful, professional and welcoming .. restaurant experience : super pleasant - minimum wait , great service , good food .. host on Saturday night ( front desk ) could be nicer and less attitude .. in general , good hotel , good location . We will definitely come back . Thanks

Great experience had a great week with my wife

Everything was wonderful and the room was very spacious and comfortable.

Wish we had more time. There really enjoyed it nic spa and sona.

Excellent customer service

Booked and paid through Expedia then changed again for the room at checkout. Ordered and paid for drinks at the pool that never came. Pay attention to the changes when checking out.

Felt like a Tuscan villa nestled in the hills of Austin. Loved it !!

it was nice that the amidites were available before and after check in. Traveling with kids the pool deals on food are better for feeding kids because you get a whole meal. inside everything is separate wish they had better meal deals when traveling with kids. Especially for breakfast

The room was beautiful. The food was amazing. The spa was clean beautiful. The room was really dirty. Hair in the shower not mine. There was visible dust. In the room

To leave and not get charged an extra night

Good facilities, large room Room could be clearer, looks a bit old. Charged more than the agreed amount on booking. Never agreed to refund

Just good all around place to stay for a weekend getaway

A quick refuge from the west side of Austin (or AUS airport), I wouldn’t define as luxury, but certainly welcoming and satisfying, with the vibe of a mountaintop overlooking Texas hill country. Maitre de of restaurant a fine fellow, surprisingly delicious kale salad, good wine available. Room was comfortable, 8th floor gave great views of the countryside. Would definitely stay there again, especially if arriving in the afternoon or evening with plans to continue on the road next day.

I feel like the hotel was aiming for an elegant and upscale feel that they did not attain.

It was great. Easy access from the train.

Wonderful

Greatly enjoyed our stay. Will definitely be back!