Lakeway Resort & Spa

Clean rooms, great friendly service, great views around the property

The property all in all could be cleaner. We ate at the restaurant for breakfast outside and the patio was disgusting. Looks like it hasn't been swept or mopped in months. I brought a dirty table to their attention when we were eating and they never did anything about it. We probably will not be back due to how expensive it was and the lack of cleanliness. Have more pride.

Although we only stayed one night, it was a wonderful experience. However, the only thing I didn’t like is at the swim up bar they include their own gratuity which I didn’t care for, especially since they got my bill wrong. Also, I wished the beds were more comfortable. They were very firm. Other than that, the views and experience was still a good one.

We had a wonderful stay at Lakeway Resort. The kids LOVED the pool area, as did my wife and I. Our room was spacious with high ceilings and a terrific view of Lake Travis. The staff was super friendly. The pool chairs are certainly showing their age with many of them having large tears; that's the only critique I have.

Of check in Plus breakfast reimburse only $25 .

Room definitely could be cleaned better it had a musky smell, carpet tore and stained. Ceiling stained and spider webs. Pool towels stained. Kids fun zone ac did not work well. And needs to be cleaned was not cleaned daily as we used it daily and could tell.

No baggage help when arrived lol Tried several times to reach front desk and guest services, they never answer their phone! The menu online is out dated And items I tried to order are no longer available. No kids menu online either. There was no room service during our stay to clean room, make beds or deliver fresh towels. No one answers the phone! I had ants in my room, floor and bedding Service in 63, poor outside, for Breakfast, only fair inside for breakfast. Auto charge for service fees no matter how poor the service or not bringing out what we ordered. Pool service closes way too early (6:00pm) so no drinks or Food served at 6:00pm and water slide closed for kids at same time. No lifeguards present in the early evenings. Pool area in great need of maintenance. Most chairs have ripped material and had coverings out over some of the rips and large number of pool tiles were missing. Limited TV channels and no kid movies to order. It has been many years since I visited the Lakeway Resort and now I will not be returning. All these comments are true and not exaggerated…. Very disappointing, especially for the price! The view was nice though!

We loved the kiddie pool and slide. The slide wasn't open consistently, but there were lifeguards who would try to keep it open when needed. The gym was small but really nice. It had water and towels for guest use. The pool restroom wasn’t clean and didn’t have hand soap. The front desk was friendly. They had fresh baked cookies every evening. The adult pool looked really nice, overlooked the lake.

Only issues we had were at the restaurant patio and pool areas. Both desperately needed to be power washed to get rid of leftover drinks and food. That part was quite gross.

The hotel facilities were clean, modern, and well-maintained. Everything I needed was available, and the overall atmosphere was relaxing and enjoyable. Thank you to the entire team for providing such a great experience. I highly recommend this hotel to anyone looking for a comfortable and pleasant stay. I will definitely come back if I have the opportunity in the future.

Overpriced. Not nearly as nice as the website leads you to believe.

Pool area was not kept clean after people had eaten. Lounge chairs were torn.

Good place to stay

We booked this place solely based off the pools. We were let down on just how small the place really was. Probably wouldn’t go back due to price for what was actually offered. Customer service was fantastic though!

The staff at the hotel were amazing from helping with luggage, getting checked in and helping find your way around the place. The view from the room balcony is stunning and the third floor bar had a large balcony to enjoy the beauty with a nice glass of wine or drink of your choice

Despite that, the staff were understanding and looked for a way to help us—especially the manager.

Wow what an exceptional stay. George up front had the best customer service. Our first room they put us in didn't fit the bill and without hesitation he immediately moved us to a different room. I love that they have a late night pantry where you can gran snacks after everything us closed. The adult only pools were a nice change and the views of lake Travis were incredible. We will absolutely be coming back here and bringing out kiddos next time! 10/10

Place was clean but understaff

Absolutely loved it

Pool service was great! The restaurant service was a little slow, and it was not busy. George at the front was super helpful and was a great welcome. The views are amazing and overall had a great time.