Ramada by Wyndham Austin South

We asked for towels but the front and housing keeping staff kept saying they were out of towels, me and my family had to find a store just to buy towels for the stay. The refrigerator in the room was inoperable even when turned up to the max. The television was complicated to use due to it not being programmed for hotels. The pool was unclean. As well as being in an awkward area. On the bright side the bed was very very spacious and comfortable

We were asked if we wanted a pool side view and I got a view of a parking lot and a tree. No balcony. The rooms and bathrooms were clean had streaming options & housekeeping came by to ask if we needed anything. They also had a tiny store next to the register found that useful. The restaurant next door has good food but when we went had only one server. In the room the refrigerator wouldn’t cool.

Room was outdated and felt cheap, you get what you pay for. The shower and bath had water coming out at the same time. There was also no balcony as stated. The breakfast was instant eggs and high processed sausage with cheap breakfast items. Highly dissatisfied breakfast. Not the way you want to start your day. Had the essentials you need for a night stay though.

The didn’t care if the damp smell throughout the second floor hallway. Even walking into the room the smell was still there. Tub edges were very slippery.

After I got my rook key, I went to check the room and it wasn’t ready yet so they gave me another room and that room wasn’t ready either. When I finally got into my room. The air condition wasn’t cold. It was blowing cool.

Room was clean, the front staff were friendly, the breakfast was decent, the balcony was gross and the worst part was having two towels for a double with 4 persons checked in and the cards not working. It was hard to have kids at the pool too because of people having glass beer bottles and coming out of their balconies smoking and throwing trash and butts towards the pool but that's humans not respecting humans and not on the hotel staff.

Everything is fine for me

Great place if you are going trough while traveling! Easy access and great amenities.

Unfortunately, the second room was no better. Both rooms had a strong musty odor, damp carpets, and bedding that felt damp. In the first room, the cabinet door was broken, and I noticed what appeared to be mold on the ceiling that had been painted over but was still visible. I also photographed what appeared to be mold on the lampshade, A/C unit, and walls. We opened the balcony door to air out the room, but marijuana smoke from outside drifted into the room, making the situation even worse. Expedia tried to contact the hotel that evening but was unable to reach anyone. The following day, we were told we needed to check out if we wanted a refund. Although our reservation was for six nights, we stayed only one and received only a partial refund. Based on our experience, we believe the hotel has a serious moisture and possible mold problem that should be professionally inspected. We would not stay here again and cannot recommend this property.

Could not get towels until after 0900 am at had a flight to catch

The property was good other than the mini fridge didn’t work when we got there but they replaced it within the same day.

clean room and good air conditioning

when we were sitting around we thought we would go to the pool (11:45am) we went down and the pool had a sign that it would open at 10, so when we went down at 11:45 it was still closed and didn't open until after 1

Good experience and great price !

Very nice staff rooms are clean

Both the first and second rooms I was assigned were musty, unclean, and had a strong moldy odor that was difficult to ignore. My reservation was for three days, but I could only tolerate staying for two nights. I even tried leaving the sliding door open while running the air conditioning just to make the room bearable. It was clear that a refund was unlikely, even though I booked largely because of the appealing photos on the website. Breakfast was also disappointing. The main items were eggs that tasted powdered and sliced hot link sausages. The best part of breakfast was the coffee, mainly because it was hot. The swimming pool area was also in poor condition and clearly needed power washing. Overall, the entire property appeared to need a deep cleaning, but the worst issue by far was the strong musty odor throughout the rooms. Unfortunately, I would not recommend this property based on my experience.

When the maintenance person returned, I was told that I would have to find another hotel because my original room was considered “dirty.” I had five children with me, and the way this situation was handled made me feel extremely uncomfortable and frustrated. I asked what exactly was dirty about the room, and the only thing mentioned was that there were crumbs on the floor. Instead of trying to resolve the issue or provide good customer service, the employee made me feel like I was being blamed and argued with. I requested to speak with a supervisor, but the interaction continued to make me feel unwelcome. I understand that issues happen, but the way the situation was handled was unacceptable. I expected better communication, professionalism, and consideration, especially while traveling with five children. On top of everything, I never received my deposit back. No one explained why my deposit was being kept or provided any documentation showing the reason for withholding it. I would like an explanation and the return of my deposit if there were no valid charges against my room.

They gave us the wrong room number and we walked into another persons room, same thing happened to another family except they were the ones getting walked in on. Made me feel really unsafe, especially because there was a random man sleeping in the lobby late at night. Couldn’t get into the gym for some reason.

The front desk guy was verbally assaulted and threatened. Bro handled himself well. I give props to him

Was good