Ramada by Wyndham Austin South

The property was good other than the mini fridge didn’t work when we got there but they replaced it within the same day.

clean room and good air conditioning

when we were sitting around we thought we would go to the pool (11:45am) we went down and the pool had a sign that it would open at 10, so when we went down at 11:45 it was still closed and didn't open until after 1

Good experience and great price !

Very nice staff rooms are clean

Both the first and second rooms I was assigned were musty, unclean, and had a strong moldy odor that was difficult to ignore. My reservation was for three days, but I could only tolerate staying for two nights. I even tried leaving the sliding door open while running the air conditioning just to make the room bearable. It was clear that a refund was unlikely, even though I booked largely because of the appealing photos on the website. Breakfast was also disappointing. The main items were eggs that tasted powdered and sliced hot link sausages. The best part of breakfast was the coffee, mainly because it was hot. The swimming pool area was also in poor condition and clearly needed power washing. Overall, the entire property appeared to need a deep cleaning, but the worst issue by far was the strong musty odor throughout the rooms. Unfortunately, I would not recommend this property based on my experience.

When the maintenance person returned, I was told that I would have to find another hotel because my original room was considered “dirty.” I had five children with me, and the way this situation was handled made me feel extremely uncomfortable and frustrated. I asked what exactly was dirty about the room, and the only thing mentioned was that there were crumbs on the floor. Instead of trying to resolve the issue or provide good customer service, the employee made me feel like I was being blamed and argued with. I requested to speak with a supervisor, but the interaction continued to make me feel unwelcome. I understand that issues happen, but the way the situation was handled was unacceptable. I expected better communication, professionalism, and consideration, especially while traveling with five children. On top of everything, I never received my deposit back. No one explained why my deposit was being kept or provided any documentation showing the reason for withholding it. I would like an explanation and the return of my deposit if there were no valid charges against my room.

They gave us the wrong room number and we walked into another persons room, same thing happened to another family except they were the ones getting walked in on. Made me feel really unsafe, especially because there was a random man sleeping in the lobby late at night. Couldn’t get into the gym for some reason.

The front desk guy was verbally assaulted and threatened. Bro handled himself well. I give props to him

Was good

Need my deposit still hasn’t been given back

Decent air conditioning. I liked the Casa Tulum restaurant food and drinks, located on the property.

Great stay

Property smelled like mold.. my room smelled like mold. Shower was nasty. Breakfast was bad. Terrible

It was good

Moldy

Free parking. Excellent, free breakfast. Helpful and kind staff.

Good location for a visit to Barton Springs and McKinney Falls. However room was dirty and not enough towels were in our room when we arrived. We asked for another set and was told there were no more available at 5pm. We were guaranteed a set in the morning but then were told all not in rooms were being washed. Ridiculous!

It was alright

Easy booking ad easy checkin