Residence Inn by Marriott Hartford Avon

Room is a bit outdated and had a musty smell. It was fine for our needs but not overly thrilled. Room had a fireplace which was nice. Couch had a stain. Breakfast was nice, staff was pleasant. Outside needs some fixing up, bricks and pavers not in good shape.

Breakfast was disappointing. Coffee was good. The problem I had was with the smell in the room. If you are going to allow pets, you need to find a way to not allow the rooms to smell like pet urine, which is what we smelled in the main living area. If I did not have to leave immediately for a wedding, I would have asked for another room. This was the second time at this location where we could smell pet urine in the room (first time I had time to change rooms).

Our room was never cleaned in five days. The staff could not make a simple change to our itinerary by adding nights that we had already added via Expedia. We had to go to the desk (and talk to them on the phone and chair via bot & email) over something we had already booked & paid for. The room was dingy, especially the bathroom. The air conditioner was so loud that I barely slept the whole time we were there. I would not return.

Exceptional

good

Location and outdoor space The hotel is poorly maintained and not managed well. Staff did not make any effort to address concerns with room. The door lock did not work properly, the room had a foul odor and I was made to wait 45 min to check in to my room after the 3pm check in time. Staff offered no compensation for inconvenience caused during my stay.

Bed was very hard. So were the pillows. Breakfast and so was the poil.

No hot water. Could not shower. Staff didn’t care.

It was such a great experience, the hotel was so nice and clean. Plenty of things for the kids to do. And we were able to walk to get ice cream after dinner.

Good location, nice staff Our room smelled strongly of mildew… and trust my, i am not that guy who thinks black mold was created by the devil… I usually do not care but this was a smack in the face when eh door opened… also when i woke in the morning to get a shower, no hot water! My wife had taken a shower the night before and said she had to let it run a long time to get hot water.. in the am, no hot water after close to 10 min. The 3rd thing is the facility is clearly in need of repair and update, cracked sidewalks, broken doors…nothing terrible but we paid about 400 bucks for one night! By that measure, clearly this was not worth that kind of money… this is 120 buck max

She then told me that they “no longer honor reservations from Booking.com”.) I then asked if they have rooms available and she said “we are almost sold out.” My point being, she had almost no interest in easing my mind as to whether or not I was going g to have to pack up all of my luggage and my family and find another hotel. She did offer to call her manager and after thirty minutes we were on our way to our room. I very nicely asked if perhaps she would consider upgrading our room and her response was “you already have a one bedroom.” Let’s move on to the pool and hot tub. This hotel is in need of some TLC. It’s clean and the other front desk attendant was really nice (Tamika). But the beds are uncomfortable and the pillows are not the “Marriott” quality we typically see. Oh… and then there is the creepy local guy who somehow gets onto the property and hangs out by the pool bothering people. According to the staff, this is an ongoing problem. Overall, I was displeased with how they handled my reservation and I’m not certain they would honor someone else who booked through this app.

First, beware. When we arrived after a five hour drive we were told by Jenny that we did not have a reservation (even after giving her the confirmation number). She then told me that they “no longer honor reservations from Booking.com”.) I then asked if they have rooms available and she said “we are almost sold out.” My point being, she had almost no interest in easing my mind as to whether or not I was going g to have to pack up all of my luggage and my family and find another hotel. She did offer to call her manager and after thirty minutes we were on our way to our room. I very nicely asked if perhaps she would consider upgrading our room and her response was “you already have a one bedroom.” Let’s move on to the pool and hot tub. This hotel is in need of some TLC. It’s clean and the other front desk attendant was really nice (Tamika). But the beds are uncomfortable and the pillows are not the “Marriott” quality we typically see. Oh… and then there is the creepy local guy who somehow gets onto the property and hangs out by the pool bothering people. According to the staff, this is an ongoing problem. Overall, I was displeased with how they handled my reservation and I’m not certain they would honor someone else who booked through this app.

Loved the 2BR suite with 2 bathrooms- great for our family of 4. The pool was on the smallish side but clean and heated. The hot tub was great! Kids enjoyed the gym as well

Very good

Great stay overall at the Avon Residence Inn! Staff were warm and genuinely helpful from check-in to checkout, room was clean and spacious with a great kitchen setup, and the hot breakfast was a solid start to the day. Property is quiet and well-kept. My only miss: the bed felt old — I could feel springs and it seemed slightly tilted to one side, which made sleep tough. With a mattress refresh, this place would be perfect. I'd definitely stay again.

Good

Room felt really cramp d and wasn’t comfortable

Thanks you

Nice area. Clean and roomy room. Would stay again.

Very good