Fairfield Inn & Suites by Marriott Cleveland Avon

Pleasant

Location No donuts

we were told that the help did not show up. According to another guest (who had been there for a couple of days ) said that was what they told everyone everyday.

Superb

Great place to stay!! Very quiet.

Everything was great. Breakfast was very good . Room very clean. Staff was very friendly. Close to the Lake and great restaurants.

Pleasant

staff was super nice and helpful pool was down for a few days but everything nice and clean breakfast is good and always hot coffee in the lobby

Staff was very friendly and courteous especially David! The hotel was clean and the rooms were clean and comfortable. My only complaint is the bathroom door could not stay open and the room door was hard to open. Breakfast is mediocre.

A good value for the money.

The room was fine, new and very comfortable beds, but the 2nd. day we asked for towels only and got neither towels or maid service, which would have been OK since the maids didn’t show up until way after they might have disturbed us. Free breakfast is awful looking (but there is toast) - eggs, little omelets and sausage looked inedible. Very limited stock of snacks and food in the commissary. And: note - the McDonalds that’s across the parking lot is a disaster. Rude staff, very slow, and cooking oil that might have come out of a long-haul truck. Good luck!

Long story short, an employee or member of the cleaning staff stole my daughter's iPad. Even after confirming its location with Find My and even filing a report & sending Avon police there, they refused to admit that someone had it or return it. Unreal.

Very good

Staff was friendly, room was clean and comfortable.

I booked, and fully paid for, my reservation days before arrival. Upon arriving, I learned the hotel was at occupancy and my room was given away. 5 of us crammed into a small hotel room and I slept on the floor with a blanket. Absolutely awful experience and the hotel staff was not any help.

The air conditioner was leaking and the carpet was wet.

The first room had bugs in the bed. In the second room, the showerhead was broken and sprayed water outside the shower and onto the floor. We also experienced constant stomping and noise from the room above us. While the location was convenient and the hotel was able to accommodate us on short notice, the cleanliness, maintenance issues, and repeated room changes made the stay frustrating and uncomfortable.

The room was clean. Check in was fine. No daily room cleaning even though we asked for it. The complementary coffee and tea was not maintained. Staff did not appear to be present much of the time.

Close to where our family was, clean, and friendly staff

The room itself was comfortable. We were not aware the maid service was only every other day. So, we had a pile of towels on the floor and we had to go to the front desk to fetch fresh towels and coffee for the next morning. Worst of all, the elevator quit working one evening and my wife (who has Parkinson's Disease) had to walk up three flights of stairs. There was food left in the refrigerator from other guests who previously had the room.