Best Western Plus Hotel & Conference Center

I stayed here for a comedy show. I didnt Visit the night club, but liked that it was an option. I ised The laundry facilities so that was a nice convenience.

The room was clean, beds were super comfortable, and free breakfast was a bonus. We stayed one night and used the transportation to the cruise ship that they offered. Would definitely recommend!

The staffs was very friendly and helpful. We also appreciate that there offer long term parking..

Always enjoy the staff when visiting this hotel... parking can be a little tight.

I liked that my whole family was comfortable. I didn't like that the water in the shower ran all night despite my efforts of shutting it all the way off the

The restaurant food and staff are also awesome.

Hotel had restaurants and food was very good

The room was clean and the breakfast was good

The breakfast was fresh hot very tasty and well stocked. We reason accommodations for handicapped accessibile, staff was helpful, friendly and easy to communicate with.

here again.

The beds were very comfortable and the staff was very nice. The shower was disappointing. The tub did not drain at all. The facilities need some uplifting and modernization.

I liked the location and the breakfast The staff was not friendly our first day I was told if I checked in early if room was as ready there would be a $25 fee but they told my mom something different . We asked for info about transportation to the harbor and it would have been nice to have the shuttle times listed on the link they send or posted outside . We weren’t told we had to book the shuttle at first and stood outside . Mustafa was told to drive us and he seemed annoyed . He smelled heavily of smoke and was not courteous instead he talked on his phone for the whole ride in another language to someone . Our other encounters we had were with Tracy and he was nice but the shuttles are never on time and you will be waiting a while . The beds were comfy but not the sofa bed and the pillows felt like the stuffing was broken up into balls . Everyone had stiff necks . The air conditioning shuts off around 1ish every morning and you will wake up sweating . Do not eat at the restaurant it’s awful and slow service . The pool was nasty the first day w a slimey film on top and the roof is falling in . Hot tub is not working but you can sit in the warm water . We were told first night that maintenance would come up to fix fridge and after waiting over 30 min we call again to be asked if we called and that there is no maintenance there but they would send security up . Any time you complain you are just told “I’m sorry I understand ‘ there are signs outside for no vaping or smoking and there are designated areas . My mom and I have asthma and she also has a severe respiratory disease . A guy was smoking and she asked him to move and he refused . Tracey the security guard told the guy as well and the man said he basically lives here and ignored him . It was frustrating to wait for the transit while having to breathe in smoke .

Breakfast was great the pool was nver open had to ask for a key took an hour pool was dirty needs updates I have pictures pool area very dangerous

Awesome just fix pool area bad ceiling falling, and Paul was supposed to be open but it took him 2 hours to open it.

Overall facilities Limited access to public transport

Good food selection, especially for someone who needs to eat gluten-free. Loved the yogurt!

Coffee maker didn’t work. Parking passes were not needed.

Great stay

Easy travel with shuttle Near water inner harbor water taxi (exciting) Many things to do walking distance 12th floor awesome view

It was nice. Staff was friendly