Hilton Garden Inn Bentonville Rogers

Location perfect. Majority of staff helpful and kind. Room excellent 2nd night and thereafter. Bkfst ok. We had to pay but was not supposed to. Reimbursed. . Maintenance very helpful. Housekeeping great except no Housekeeping 6/28/2026 no towels added. We had enough towels to get by. Lady at front desk w blonde hair and large dark framed glasses was the most helpful. Nice friendly smile kind. Told I booked hearing accessible room. I booked disability accessible room which includes grab bars wide doors walk in shower. 1st night room w no grab bars except tub no walk in shower. Was not told there was a room available w walk in shower beginning the next day. Lady mentioned above helped when we asked if there was one available beginning 626/2026.When youve been in the car for close to 500 miles a person w mobility impairments you do not feel like being told you booked a hearing accessibleroomwhen you know what you book room. Overall stay good except for this when arriving eveningof the 25th. Thank you. I know most reviews are great but it only takes a bad momentl loke this to not think so highly of hotel.zone bad apple dont spi..

The staff is always pleasant and accommodating. The stay is always calm, serene, and quiet.

Everything was great! The lady at the front desk when I checked in was very friendly and welcoming. Parking was easy, close to the front door. Did not have the breakfast but the coffee was fresh. The only thing I didn't care for was the water bottles in the room that were $2 each unless you were a priority Honors member. I think Hilton can afford two bottles of water at no charge.

The room was quiet and clean and comfortable enough. The staff was very friendly, helpful! The room was somewhat outdated and quite as comfortable as other Hilton Garden Inns we have stayed in.

We had a super visit - hotel was at a perfect location to get around NWA. :)

Staff was kind and super helpful. Hotel employee greeted us when we arrived and took care of getting us lockers for our bikes. Everything was good. The shower was a bit wonky. The faucet had exposed piping. The shower current was not long enough and the floor got wet. We mopped it up with a bath towel and then were short a towel. The air in the room didn’t seem fresh.

It was a nice clean and quiet location. The breakfast/dinner was not really explained very well. The breakfast is paid for separately unless you are a certain status member.

Our overall experience was excellent, receiving a five-star rating. We did have two minor observations: there isn't a separate mirror or sink area outside of the bathroom, and the parking lot design at its furthest end, where vehicles are parked closely together, can make exiting challenging. Otherwise, the staff was very friendly, including the individual with the septum piercing. Additionally, a very kind lady assisted us at our table during the self-serve breakfast.

If you book through hotels.com the breakfast is not included. They did not bother to inform us until we showed up for breakfast. Staff blamed hotels.com.

Tv had very poor selection of channels. If it was a smart tv you could sign onto some of the apps like Nexflic, Amizon prime etc. came back from dinner at 6:15 snd all the cookies and popcorn was gone. One elevator was not working and I am disabled.

Had a pre-paid room. At check-in was told the hotel was overbooked and that there should be other hotels in the area that may have a room. They did not try to assist in finding another accommodation, nor did they offer anything to try to make it right (maybe some points?). In summary, they did us wrong and did not care in the least.

I cannot review the room because despite having a reservation with Expedia the hotel claim they never got it and while I was waiting for them to resolve it they checked in and sold rooms to others and then the hotel was booked so the reservation was useless the staff was unwilling to help and I was stuck thousands of miles away with a confirmed reservation that was useless at a property that had no rooms they didn’t care if I slept on a front bench and Expedia kept telling me I had a reservation to talk to the staff and the staff told me they didn’t have it. To drop it off I got disconnected from Expedia three times while they put me on hold each time when I call back nobody had a clue Expedia what to do. Fortunately through the help of someone else a hotel was booked in another location and I was able to not sleep on a. park bench or sidewalk in Fayetteville Arkansas

Easy to find Perfect location for where I needed to go

very clean room and great breakfast

The room was wonderful - what make is the bed? SO COMFY! Everything was clean, the staff VERY friendly and helpful.

Staff was super friendly and helpful. The accessible / roll in shower - the grab bars were fine - but whomever installed the shower bench put it in the wrong end of the shower. The shower head should not have been right above bench.

great Room was not clean, smelled like a Mens locker gym. Bad smell.

Everything was great Nothing I can think of

We had a restful sleep on our weekend away.