Courtyard by Marriott Boston Billerica/Bedford

Typical Marriott

It was ok, was a Starbucks Some of the towels seemed dirty

Clean. Comfortable. Convenient location.

Noises from the elevator in the hall passed easily through the room door and made sleeping more difficult. The pool was too small and shallow (and the air too humid!) to be worth the trouble. Other than those relatively minor complaints, I got what I wanted out of a night spent here and I would consider staying there again.

Nice clean place

Nice room and comfortable bed. Staff running Starbucks and made to order breakfast were fantastic!

Very clean and comfortable The pressure in our shower was barely there. It took a long time to just get the soap off.

Négatif: corridor rempli de déchets à notre arrivée et tapis nécessitant nettoyage (aspirateur) car des morceaux de papier/kleenex, saletés trainaient. La personne à la réception à notre départ n’était pas amicale et était impatiente (à la limite impolie).

Las areas exteriores del loby y la jardineria estan descuidados.

The room itself was fine. I’ve stayed at Marriott’s in the past and I was a little let down with the laundering services and lack of restaurant on site. The grill available was essentially a warm up food service. The hallway leading to the laundry consistently smelled bad and the laundry machines weren’t updated to pay via online. I paid 200% more to stay at that hotel versus another location and it was a bit underwhelming.

Maintenance people and the receptionist were amazing and helpful

Terrible!

Excellent service

Room was clean Overflowing trash at entrance.Trash on ground.pile of cigarette butts on walkway. No microwave in room. No complimentary coffee. The hotel charges $4 per cup of coffee.Staff at desk,had no personality.Beds very uncomfortable.Mattresses were “bumpy”.Water in shower,only came out halfway.Other half of water flow coming from bathtub faucet.Very loud in lobby.Could be heard on 4th floor.

I travel a lot and I travel to different countries and I am yet to see a front staff so stuck up in route as the people on this hotel. The worst experience I’ve ever had dealing with staff in a hotel. Talking about rude and careless. They do not understand the concept of hospitality and courtesy. They are incapable to even welcome you properly when you arrive today hotel. When I first arrive two employees were having an argument about something going on in a computer/ system, and they didn’t even excuse themselves or ask for a second, they simply ignored my presence and continue to discuss whatever they were discussing. I was standing there, not understanding anything. When they finish and sort out whatever they were doing, they didn’t even greet me or anything. They simply asked for my credit card ID. When they finished check me in they just handed me the key and didn’t say anything., such as welcome or enjoy your stay or anything in those lines. During my whole state anytime I would walk by the front desk they would not even acknowledge me. Even when I attempt to be friendly and say good morning or good night, they will totally ignore me, which made me think that that’s perhaps because I am a transgender woman. Overall horrible experience.

Most of the staff we interacted with was pleasant, and helpful. The room was clean and comfortable. The only downside I’d say there was was that the parking lot is on the smaller side. Once we returned to the hotel after a wedding we were attending, the lot was full (there was a college football team hosted here the weekend we were here) and we were told when we couldn’t find a spot, that there was additional parking behind the hotel and honestly that would of been ok if there was lighting back there. There absolutely wasnt any lights behind the hotel. There was parking on another lot (another building that’s up for lease/sale) that we could of parked at I suppose but it wasn’t the hotel’s property and with us in a rental car, we didn’t want to risk anything happening to the vehicle. We ended up finding a parking spot so it worked out. But overall, it was a pleasant experience.

Nice luxurious hotel No candy snacks for sale

Rooms were clean.Beds were comfy and the blankets were cozy. The TV in the room was nicer and bigger than most. The Bistro was fantastic! You could order from the counter or bring in your own food and watch the game. Lots of room for families to hang out there or couples. Nicer than a bar. Parking was easy and well lit. The only thing that was a little annoying was that water never seemed to fully rinse you off in the shower maybe because of a water softener and the shower needed a mat or texture on the floor because it was slippery.

Clean and good room size The mattress needs to be changed

Safe, clean and comfortable Room. No complaint for the no The quality of Breakfast is average. It will be perfect if the front desk staff show more welcome to customer.