Omni Bretton Arms Inn at Mount Washington

All you need to have a memorable time.

We actually moved from the Omni arms to the main hotel and we are so glad we did. It’s a beautiful property. The Omni arms not so much The Omni arms was very dark inside and Boone there to greet you for checkin.

Location is the draw of this hotel. Breakfast was nice annd out server, Gergoly, is a doll annd gave great suggestions for planning our day. Drinks during dinner at the 1896 bar were well balanced and a good pour. The satellite hotel, the Bretton Arms, was unattended and unwelcoming. They don’t offer secure wifi. Dinner at the 1896 restaurant was disgusting. They are understaffed, in dire need of help and training.

Food not good.

The first thing that springs to mind is how much the staff went out of their way to ensure we had everything we needed and that our time would feel special. The room was great, and the included breakfast and our dinner at the restaurant were exceptional. Convenience to the xc skiing and the pool/hottub amenities was great!

Staff was excellent; very nice. Adrienn at the reception desk is super nice. pool slightly cold and jacuzzi too warm

Very disappointing. AT this price point would have expected much better service. 20$ to park is ridiculous when there are big open spaces. No coffee available in the morning??? Come on. No one to help with luggage, dirty dishes at end of hallway for over 24 hours. Would never waste money on this again. Spent the night before in Jackson for 1/4 the price and had much better service and amenities.

Great service

Room shabby as was bathroom. Heat did not work adequately. Inn’s breakfast service was cancelled for the days we were there without notice.

presidential wing awesome!!!

Very spacious, comfortable room. Attractive, cozy public areas. Gorgeous location. Short walk to the Mt. Washington Hotel, with all of its amenities. My only quibble: the fitness room in the Mt. Washington Hotel was tiny, and the treadmill was out of order. (I believe they're in the process of preparing a much bigger and better equipped fitness center.)

What can you say when a bug is walking along you bed?

We enjoyed eating at the restaurant at the Inn. We had breakfast twice, and the set menu with wine pairing for dinner. The dinner menu was absolutely wonderful! We had four adults in our party so we tried to cover every selection of the dinner menu. We were all pleased with the choices. Utkush waited on us and he was amazing but the entire staff was amazing the entire time. The bar doesn't open until 5pm. However, Ashish accommodated us and opened it up early. My husband enjoys a great aviation and it's difficult to find someone who knows how to make them right and Ashish didn't disappoint. I would also recommend the lavender cosmo too. Rich checked us in and provided the history of the Inn and the estate. The entire staff was very friendly! We ate dinner one night at Stickney's. I would suggest patio dinning, if it's available. The view is stunning! The air conditioning could have been better. We were there in August so the temperatures were in the 90's. I'm sure it was having difficulty keeping up. That is the only negative I have about our stay.

A little pricy,. But that's ezpected. Room service didn't replace glasses or provide bottle water each day.

Customer Service really was amazing, Beautiful Continental Breakfast, Shuttle was convenient, Location has amazing mountain views, Outdoor Heated Pool In -17° wind chill, Spa (but book early to get what services you want), Skiing, History Tour was awesome. (You Should produce a teaser video for people considering) (You should produce a SEASONAL video of things to for people who have already booked) No units with jacuzzi en suite, price was a bit high for value, was not able to get ski and stay package or ski and ride (snowmobiles) package, No karaoke on high density holiday week, all kinds of games but no billiards?, wifi was not optimal, Concierge was weak and wasn't able to produce anything we were looking for, not much in the surrounding area within half hour in winter and resort dining and shopping isn't inexpensive

Excellent Staff!

Great location, away from the busyness of main hotel and within a short walk away from all the facilities. There were a lot of flies in the room upon arrival (most, not all were dead).

Location is fantastic. Continental Breakfast was very good. Fruit was very fresh. Management was responsive to any issues. Would highly recommend.

The room was fine, but the beds provided no support. The mini-fridge was a joke - I didn't know it was broken until too late. I specifically wanted an fridge due to lack of healthy food in the area.

It was ok