SureStay Hotel by Best Western Brunswick

Great Location and wonderful room

Weather was bad driving thru Georgia. We had to stop for the night. Quick easy affordable for quick need

The front desk staff were very helpful and friendly. The rooms were what we needed for our stay. There were restaurants nearby and convenient shopping. I would return!

when we got there, the room was 92degrees, it took 4 hours to cool. The bathroom had a big hole in the wall, and the shelf was detached from the wall. the toilet would not flush because the chain was broken and we had to put our hands into the tank water to make it flush. I spoke three times to the staff, and one said he was sorry, the others said that nothing could be done. All that was bad enough, but the kicker was that the t.v. was intermittent and would just give a circle and then most of the time say that the router needed to be reset, once again I called (on my cell phone because the phone in the room did not work) the front desk said nothing could be done. we initially stayed there, for the price and breakfast but on Sunday morning when we were checking out, breakfast was not available. my advice, Pay a few dollars more and STAY SOMEWHERE ELSE I did ask for partial refund and you guessed it Nothing could be done

Before I made this reservation I called the hotel to check to see if the pool was available…at that time I was told it was…I asked again and was told yes…Friday I check in…drive around the building to take a look at the pool and it was green and extremely cloudy. But, I could of dealt with that…we were going to the beach with family anyway… Friday night we get back to the room get settled from the day and see roaches crawling all over the floor. After we killed them and checked ALL our bags and suitcases…I called down to the front desk explained that we are killing roaches and was told there was NOTHING they could do.. that they didn’t have another room available…he told me I could check out and go down the street.. my first problem is WE HAD ROACHES IN OUR ROOM.. My second problem came when he told us there’s was nothing he can do.. he didn’t even offer to come spray the room… the way the economy is these days..i can’t afford to cancel the room wait 3-5 days for a refund and at the same time go to another hotel on a holiday weekend with holiday rates…I am EXTREMELY devastated that this was apart of my holiday weekend with my family

Everything was cool the morning staff was kind of rude but other than that it was good

After I checked out, and I drove 2 and a half hours home, I was looking at my bank account and they charged me another $50. I have called several times and know one answers. My attorney will be contacting the corporate office of Best Western.

Mold on chair in room. Had to have someone come twice to fix the ac.

When in Brunswick the Sure Stay is always a sure bet. Best value for your money

Very disrespectful the hold time

The mattress was horrible, you could feel the springs with every move. The pool water was green, very out and outdated hotel.

great staff and very friendly

Needs maintenance. Not all that pleasing a room.

Paid online but got to the hotel and had to pay additional 50 dollars at check in and had to wait for the deposit to get back

There was a smell like mildew. The towels were old. They had been there awhile. There was a towel in the refrigerator. In the bathroom there were paper towels hanging from the ceiling.

Nothing Crawling with bed bugs, and they didn’t care.

Quiet. Stores next door. And around close.

Good value Kind staff Minimal breakfast Outdated equipment

No one bothered you at all

Building old, paint peeling, holes in wall.