Holiday Inn Express & Suites Austin South-Buda by IHG

Offer brakfast

Very poor

No breakfast was served

Location When we checked in the air conditioner did not work in our room. We had to be switched rooms. When we went into the next room and in our other room, the fan made a rattling noise. Elevator was super slow and took five minutes to go up or down each time. There was no phone to call the front desk in the rooms. One of the reasons why we booked a hotel was that breakfast was included. During our stay, there was no breakfast. The first day was because I guess complaining that the milk was spoiled and the rest of the stay they said that there was construction. One night we came back to the hotel around 10pm and the front door was broken and did not allow us to enter. It was 6 inches open. I had to walk to the back of the hotel with my handicap mother to enter. It was a very unpleasant stay, the bed springs were also very loud when u got up or when u entered the bed or tossed and turned at night.

Very comfortable bed! Very clean room as well!

Exceptional

The beds were comfortable The Wi-Fi wasn’t working the whole time I was there kept telling me that the IT person was there working on it the elevator took forever to go up and to go down it really needs to get fixed

It's a nice Hotel, just the breakfast is not to good.

Breakfast was ok and pool needed cleaning.

Very clean

Good

The elevator is VERY slow. If you can, do the stairs. The room was fine, I would probably pay a little extra to stay closer to where we were going, but our budget got us here.

This hotel is the worst I’ve ever experienced. The roof was leaking, and the first-floor toilets were overflowing with sewage. The pool outside was green and filled with algae. The carpet on the second floor was wet, and we couldn’t tell if it was sewage or water. Every room on the hotel’s back side, closest to the pool, had a musty mold smell. The roof was also leaking on the fourth floor. We tried to get a refund from the staff, but she was completely unhelpful. Don’t even think about staying here. Every customer we spoke to had the same negative experience. Apparently, they’ve been under construction for months and are still facing new issues.

The pool was dirty and out of service.

Everything. Couldn’t use the pool. It smell like different type of chemicals mix with different smells. We didn’t stay at the property because it would had cause my husband to have a a Asthma attack

Nothing Everything. Couldn’t use the pool. It smell like different type of chemicals mix with different smells. We didn’t stay at the property because it would had cause my husband to have a a Asthma attack

As I arrived there was a blind on one of the rooms had moldy rusty water damage, I entered the facility all you could smell was a musty mold smell. The elevator walls and floors were dirty and scuffed. Get upstairs and looks like the floors hadn’t been vacuumed in a week or so. Got into the room to see its condition and found hair and pink mold in the shower. The wonky ceiling fan had the open ceiling exposed around it. The floors and counters were Les than clean. I asked for a refund and they put right refused. I paid $200 to a facility with multiple health violations that I didn’t even stay at. This facility is a franchise who doesn’t care about their customers or their safety.

Check in was quick and easy. Unfortunately that was the best of my stay. Ants in the room. Hair in bathroom at check in and dirty bathroom. Hair in breakfast. Pool out of order. Wouldn't stay here again.

Pictures and room were not what we booked or expected

The hot water Our stay was very disappointing. There was hair in both beds, and one bed even had a footprint on the sheets, making it seem like they had not been properly cleaned. The floors were dirty, the air conditioning barely worked, and the TV in the living room never worked, so my children couldn’t use it. The elevator was dirty and did not operate properly. Staff were mopping without placing wet floor signs, creating a safety hazard. We were also given the wrong customer service phone number, and the front desk employee was rude and unhelpful. At checkout, we waited over 15 minutes just to print receipts, and then we were told we couldn’t receive one because we booked through Booking.com, which was very frustrating.