Hyatt Vacation Club at Highlands Inn

I had called ahead of time to ask for an hour early check-in so I could attend a wedding that was beginning at 4:30. The staff said to check at noon, and although I had no guarantee, they assured me that they would make an effort and note it. An hour was probable. I wasn’t able to check-in until 4pm, so ended up going to another hotel to get ready. I ended up checking in around 11pm. I could have avoided a room that cost 826- for the night plus a 50- resort fee. The staff was fine, although the afternoon valet was rude. The evening valet was helpful and offered let me know which building I was in, which I appreciated, since it was late. The room was clean, and I did have a view of the ocean in the morning for the short time I had. What bothers me is that the maids came to clean and knocked on my door at 9am, when checkout was 10 am. No problem getting me out, but getting me in wasn’t a priority. They shouldn’t have said I could probably get in an hour early. I could have just driven home. The reason for the hotel stay was to get ready. The “resort” fee includes valet parking, however I was directed to self-park. Overall, I wouldn’t stay again. As a business traveler for 20 years, I wasn’t satisfied. The Hyatt can do better.

The villa was very spacious and had all amenities we needed . Incredible views. The location is the best part of the hotel The grounds were beautiful and very well kept. Service was not great, no real connection with guests. We stayed for a special occasion which was mentioned twice and there were no special touches as have had in other hotels. Restaurant food was not good and service even worse. Really did not have a good evening . Was meant to be a pianist /live music as advertised in guest information but there wasn't

Perfect

Location Aged

Excellent

We realized in the evening that the bathroom had a leak under the floor and water was all over the floor with water dripping from the upper level to the kitchen and dinner area on the lower level. I called to move to another unit but was told nothing can be done. The next morning when I spoke with the staff again I was told the engineering team will assess the situation. The solution offered was to fix the leak, add fans to dry the place and leave us in that unit! It took the entire day of negotiations with the management to finally get us out of the wet villa into a new one. Rather than reimburse the night that we spent with wet floors we were told nothing can be done. The area is gorgeous and the location is great but the staff is terrible in terms of customer service.

Loved the location…easy to visit the state parks, Carmel-by-the-sea, and Monterrey…and The Views were A-amazing! The staff went above and beyond to make our stay extra special. Highly recommend—well worth it!

Beautiful view. Cozy room

Stunningly, beautiful. Landscaping beautiful. everything was well kept up on the property.

Disappointing

Thank you!

Quiet and relaxing location on the hillside above the Pacific Ocean. Working fireplace was great for the cool evenings. Easy drive to Point Lobos Park and Carmel. Nice to be back 12 years later. Looks newly renovated. Fantastic bedroom and bathroom.

I was awakened to a mouse, enjoying the room. I don’t think the price is worth the bad Room.

Beautiful property with amazing views. Only complaint is that we could not stay longer! The gentleman who checked us in (can’t remember his name!) told us we needed to check out Pfeifer Beach and we’re so thankful he did. It was one of the highlights of our trip. We would definitely stay here again!

This was a perfect place to stop along our PCH trip! The staff was so nice, the views were amazing, close to Point Lobos and Carmel. A gem! Truly!

Exceptional

The suite was large and clean with a large hot tub bath...My only issue was that there was no air conditioning, and we went during July. It was cool enough at night with the windows open. The property is a little dated but maintained in very well condition.

No air conditioner in the room with windows open and heat coming in leaving the space hot upon check in. Asked for second fan which never arrived.

This was a beautiful property that we stayed at. The view was amazing.

Excellent service and amenities.