Hyatt Vacation Club at Highlands Inn

Excellent service and amenities.

Rooms have ocean views. Neighborhood were hotel is very nice and safe to walk. Many neighborhood homes are story book cottages.

All of the staff were amazing and so very helpful. We were greeted immediately with valet service when we came to check in. The room was extremely clean and comfortable. We were pleased that the room came with every essential items you can possibly need. This will be our stay from now on when staying in Carmel.

Beautiful views of the ocean! Traveling with kids they loved the outdoor pool and hot tub beach night after dinner. Easy drive into Carmel and Point Lobos.

The restaurant was closed for work which was not highlighted at the time of booking.

everything

This resort arguably has one of the most spectacular views in Carmel. Unfortunately, our room had a very limited view, which was a huge disappointment. The room was not ready at 4:00 pm and we had to wait until nearly 6:00 to get into the room, however they were able to reverse the resort fee which was appreciated. The other issue was that the room reeked of smoke, so bad we could hardly breathe. Probably because the real wood fireplace had been used before us, but leaving behind the smoke is unacceptable. Other than this issue, the room was clean and quite large.

Beautiful property in a beautiful setting. My only complaint was communication between staff and my husband. We had an issue with housekeeping and reported it. We were told they would get back to us and they never did. My husband had to leave a vm and we still never heard back from them.

They did not have a crib, only a low-quality pack-n-play, which took a long time to set up due to being flimsy, and was incredibly small. Additionally, the sofa sleeper did not de-tach from the sofa (high off of the ground) so our toddler could not safely sleep on it and we could not use it. The room was also extremely hot for our children overnight (76 degrees with the provided floor fan). No one slept due to these uncomfortable sleeping arrangements and temperature. It was a huge mess of an experience and not a great view. No upside, and huge waste of money

My spouse got a toe fracture recent to the trip itinerary . We requested for a room at the ground floor which was ignored sighting unavailability. Not happy with the hospitality by the checkin staff.

loved the view and everything else

Need better signage for the Units as we got lost royally for the 2nd time

Beautiful room and hotel. Great view of the ocean.

Beautiful property and views of the ocean

I loved the view of the Bay. Room was clean. Staff, bar, and restaurant was great. Had issues with noise from unit above 1st night, 2nd night had plumbing issues tub gurgling, toilet bubbling up with foam. Tech came and said this has happened before coming from upstair unit.

Great

Older rooms that are spacious and have all the items you would want. Jacuzzi tubs outdated and loud. Neighbors stomping was a bit irritating. The property is beautiful and the view from the resturant amazing. We watched the sun sink into the ocean just beyond the waves crashing against the rocks. It was the highlight of the stay!

Room is clean, staff is super nice and the restaurant on site is also good.

Dated room, but ok. Clean bed , but no aircon. Had to ask for bathrobes .

Amazing location . Surprised and disappointed that check out time was 10:00 am