Holiday Inn Express & Suites Dallas Southwest-Cedar Hill by IHG

Great stay

I did not like my sheets & blanket was itchy & that the marble flooring was sticky like maybe due to the product used to clean the floor.

One of the most concerning experiences occurred when I requested a fresh set of towels from a housekeeping employee. Rather than assisting me, she rudely directed me to the front desk. Before I even arrived there, she radioed the front desk about our interaction. When I reached the desk, I was informed that there were no clean towels available because they were still being laundered—even though it was approximately 11:30 a.m. and housekeeping staff were actively cleaning guest rooms. Unfortunately, this was not an isolated incident. Throughout our stay, both our party and other members of our group repeatedly encountered difficulty obtaining clean towels. Basic housekeeping services were also lacking. Our room was only cleaned on the day of our arrival. When we requested housekeeping on our third day, we were told that the hotel does not provide daily room cleaning, despite advertising that it does. In addition to the poor housekeeping, the overall customer service was consistently below expectations. The property itself was not well maintained, and the surrounding area raised significant safety concerns due to apparent criminal activity. Based on our experience, I cannot recommend staying at this hotel. Between the poor customer service, lack of cleanliness, failure to provide advertised amenities, and concerning location, I strongly encourage prospective guests to choose another property if possible.

i have found IHG hotels to always be reliable, clean, reasonably priced and the staff very helpful and pleasant.

One of the staff wasn't helpful

Room was great, only issue was the noise level and stomping

The rooms were clean. The customer service was great between front desk and cleaning services.

NA

Breakfast is the greatest.

Staff was friendly & tried to be helpful. Television was not receiving many lo al channels. I reported this, but the issue was not resolved before the end of my stay.

Superb

The room was ok They overcharged first day and second day after booking on booking.com. The staff was rude and had no idea about any policies or charges. I stayed several times due to my work but I will seek other accommodations moving forward. Very disappointed and dissatisfied.

The exit doors did not allow entrance from the outside.

Bad

Breakfast was the same as every other hotel in the area. Same vender no orange juice, machine was broken Pool was very dirty. Took Days to clean it.

The front desk was very helpful and kind. I did have an issue with the shower not giving full pressure and the toilet not flushing properly. I also asked the cleaning staff to change the bed sheets two different time and it was never done. The reviews were good, which is what led me to book but I was disappointed.

It smelled and tub was tore off the wall didn't feel very clean

Great holiday. Nice breakfast. Need to fix the juice machine. Great staff. Clean and quiet.

Exceptional

Breakfast was GREAT! My grandson really enjoyed the cinnamon bagel. The only thing that I didn't like was we couldn't get the window shades to work. The remote control for the shades didn't work.