Holiday Inn Express & Suites Dallas Southwest-Cedar Hill by IHG

One of the most concerning experiences occurred when I requested a fresh set of towels from a housekeeping employee. Rather than assisting me, she rudely directed me to the front desk. Before I even arrived there, she radioed the front desk about our interaction. When I reached the desk, I was informed that there were no clean towels available because they were still being laundered—even though it was approximately 11:30 a.m. and housekeeping staff were actively cleaning guest rooms. Unfortunately, this was not an isolated incident. Throughout our stay, both our party and other members of our group repeatedly encountered difficulty obtaining clean towels. Basic housekeeping services were also lacking. Our room was only cleaned on the day of our arrival. When we requested housekeeping on our third day, we were told that the hotel does not provide daily room cleaning, despite advertising that it does. In addition to the poor housekeeping, the overall customer service was consistently below expectations. The property itself was not well maintained, and the surrounding area raised significant safety concerns due to apparent criminal activity. Based on our experience, I cannot recommend staying at this hotel. Between the poor customer service, lack of cleanliness, failure to provide advertised amenities, and concerning location, I strongly encourage prospective guests to choose another property if possible.

i have found IHG hotels to always be reliable, clean, reasonably priced and the staff very helpful and pleasant.

Room was great, only issue was the noise level and stomping

The rooms were clean. The customer service was great between front desk and cleaning services.

Breakfast is the greatest.

Staff was friendly & tried to be helpful. Television was not receiving many lo al channels. I reported this, but the issue was not resolved before the end of my stay.

Breakfast was the same as every other hotel in the area. Same vender no orange juice, machine was broken Pool was very dirty. Took Days to clean it.

The front desk was very helpful and kind. I did have an issue with the shower not giving full pressure and the toilet not flushing properly. I also asked the cleaning staff to change the bed sheets two different time and it was never done. The reviews were good, which is what led me to book but I was disappointed.

It smelled and tub was tore off the wall didn't feel very clean

Great holiday. Nice breakfast. Need to fix the juice machine. Great staff. Clean and quiet.

Exceptional

Breakfast was GREAT! My grandson really enjoyed the cinnamon bagel. The only thing that I didn't like was we couldn't get the window shades to work. The remote control for the shades didn't work.

Superb

Toilet didn’t work and just for the price it wasn’t that nice

The room was very clean .very easy to check in .

Overall good experience.

Ima leave a completely honest review the i got to the hotel the staff was super friendly especially the blond young lady working in the night the amenities are cool and the hot tub was dirty but thats alright the gym is 24/7 breakfast was trash the food was pretty dry online is says they serve omelets or whatever but its scrambled the rooms are modern and so is the bulding thats why i booked but here is the Real Problem i went into the room and it was dirty like when i put my bags on the chair there was pieces of chicken in the bottom of the chair and on the side of my bed there was nail clippings meaning they problably dont really clean, also there was pubic hair in the chair and stains and in the bed there was crumbs inside the blankets like maybe they dont wash the sheets daily and also the bed is very low and lopsided like if the matress has no cushion in it i couldnt even sleep beacuse it was tiled it sucks and this was the part i hated the most i put the blue do not disturb sign in the door and the housekeeping was trying to come in even thoe i told them im in here and i have till 11 she almost opened the door and i dint have pants i just decided at that point to just leave it sucks it was not comfortable the only good thing is the amenities but the bed and housekeeping and cleaning terrible

Upon check in staff was friendly given our room right away. Once we entered our first room the smelled so strong of pine sol it was overwhelming. Went back to front desk explained asked for another room they changed us for two queens to a king. Went to the next room seemed ok so we choose to stay in that room. Went down to hot tub that evening since we had been traveling and choosy this hotel since it had a hot tub. Got to pool/hot tub room and the hot tub didn’t work and was very dirty. Explained to the staff the situation she said she would report it to maintenance. My wife asked about receiving a discount because of the problems we had experienced. She said to call on Monday to speak with the manager my wife thanked her and said she would call on Monday. My wife called and spoke to the manager on Monday and was informed that she could not offer any type of discount due to the fact that we booked thru hotels.com.

Exceptional

Great stay