SureStay by Best Western Channelview Houston East

Staff was very helpful

It was Fun.staff was great Gladys was awesome

Staff were kind and had a great set up. They made me feel welcome. Ms.Gladys even brought food.. Nothing it was a great stay and great staff. thank you Ms.Gladys and Night Crew...

The beds a lil hard

I think they should all be behind bars and soon in the hotel should be shut down honestly I mean I was assaulted slowed from employees in my room. That’s not OK no

Tub size Instead of being able to extend the stay, we have to rebook and pay an EXTRA $100 cash for a pet!!! That is ridiculous!!! We've already paid $255 EXTRA and will have to pay ANOTHER $100 cash soon because their system doesn't allow Extending your stay. It only allows a Rebook...

The staff is friendly. And the price can't be beaten in the area. For animals, it is only $10 a day up to $100 per stay, so I'm glad it doesn't go any higher. And they only take that payment in cash, so that's a little harder, but doable. No receipt though. The tub is wider and a little longer than what we're used to, so that's a major plus! I have only seen 2 medium size roaches since we've been here... So that's good, I guess.? We for sure have not seen any bedbugs, ants, spiders, etc. They wash blankets and sheets every Wednesday, so that's a plus. They wash towels every Mon, Wed, & Fri, so another plus.? You need a key to get in from every door from the outside, major plus. The TV works. The pictures are fake. The icebox is no taller than 4ft, and that's freezer included. The pictures show a full size icebox and freezer, but this is a mini fridge with a tiny freezer on top. The description says, and the pictures show a "kitchenette" with the burner and coffee machine in every room, but they are non existent. You only get a 6inch sink you can barely fit your hands in to wash them. We had to buy our own burners and didn't even bother with a coffee pot. You can "borrow" their burner whenever you like, but that's just awkward when you work nights and feel bad waking people up just to cook. Or go borrow it 2-3 times a day, depending on what it is your making or cooking throughout the day, for the day, every day. There are no snacks in the vending machine besides this one lonely pack of I think cookies. Besides that, it is completely bare. The soda vending machine doesn't work either. Once again, you have to go to the front desk and inquire about a soda and I guess buy it there. At least, that's what the paper states that's taped to the front of the machine. The wifi is spotty at night, and sometimes it just completely turns off. The chair in the room is broken. There is no way to stop the chair from leaning too far back and making you look at the ceiling while you feel like you're about to fall backwards. There is a place for an iron, they even give you an ironing board, but no iron. The bottom drawer of the dresser is stuck, and I think I seen someone's clothes in there, but can't open it enough to really see. They don't give complimentary shampoo, conditioner, toothpaste, toothbrush, etc. Only 2 tiny clear plastic cups and a single small bar of soap. The fire alarm is Super annoyingly sensitive and will go off for a little heat from cooking. And it is driving us bonkers with a very loud chirping every 10 seconds, 37 seconds, 23 seconds, and/or 16 seconds.

Nasty hallways. And floors. No bed bugs however

Everything

Cold ac and comfortable bed.. all i needed while working out of town.

Y f tu g un chc

Parking 👍

It was clean and comfortable. Air conditioner worked well. Pet friendly. Need to keep your car locked in this area.

Definitely a motel, the pictures are nice but when you walk in it’s just not okay. I’m not sure if it’s because I’m not from Texas but this was the highest rated but the ratings were a lie. If your room is unstairs, you want to run right back down them. The carpet in the hallways are filthy before you get to the room. If your room is downstairs and you never see upstairs then you may say the motel is OKAY. It’s ran down but looks like it’s getting fixed up a little bit so I will give them that. Toilet in my room was painted, even the seat. No caulk around the sink and it was actually falling. Shower curtain had mold on it. Honestly I wouldn’t recommend this place unless you’re okay with those things. Me and my fiancé were not.

Uncomfortable and room was dirty

It was good, but the curtains did not block all of the light and there was noise from I-10 throughout the night.

Yes

Friendly service, comfortable bed, hot shower.

Everything was good fine.

The front desk person