Holiday Inn Hotel & Suites Charleston West by IHG

Definitely a great place to stay. Will stay here again

Exceptional

The pool and hot tub were amazing! Horrible smell outside

The outdoor smell was awful. Smelled like a the sewers were overflowing.

The room seemed dated no usb or usbc plugs anywhere. The AC unit made a horrible noise every time it ran making it hard to sleep. Room smelled moldy or something.

The hotel rooms have worn, scratched, torn and dented furniture, upholstery, and appliances. The floors were not clean, carpet was worn and dingy. The bathroom in our room had not been completely cleaned—there was remnants of someone brushing their teeth in the sink and a wadded up wet wash cloth in the soap dish in the shower. We had reserved a suite at a cost of $354! This room would not be a $200 value. The gentleman at the front desk was kind and calm when I called and arranged for us to have a smaller room on the first floor at a lower rate. It still showed signs of wear and age but was cleaner. The breakfast buffet was very nice and the staff was extremely cordial and efficient. The hotel is allegedly under construction though I saw no signs of current work. The lobby had been updated.

Room was nice and clean. The bar area was really nice, the flatbread pizza ordered in the bar area was great. The female bartender gave us great information on getting to our venue! A+ experience. The only complaint I have is that there was a nasty smell when coming out of the building. Not sure what it was or where it was coming from but it was really bad.

Good times had by all people staying

Pleasant

hotel had a chemical smell

It was in rougher shape than the pictures made it look and it wasn’t as clean. The garbage hadn’t been emptied in the bedroom.

Good

Hotel staff was awesome, as usual. The hotel was clean and in a great location.

After coming here for a few visits like 6 or 7 years ago we were surprised and how down hill it has gone. The room was horribly out dated. The bathroom was disgusting. Like dried drips of something coming down the wall. Smelled musty. The pool is the only thing I can say is pretty good. We will not be staying here again.

Very good

They didn't clean the room and give us fresh towels or toilet paper, didn't call to check on us to see if we needed anything

Exceptional

Very good

The air conditioner whistled all night, and then there was a 6 am fire alarm.

Not much Was promised a king bed with roll in shower and got a full size bed with a step in tub