Holiday Inn Hotel & Suites Charleston West by IHG

First, Google Maps directs you to the back of the hotel, but there is no way to enter the building from the rear parking lot to check in. You have to figure out how to get around to the actual entrance, which is frustrating and poorly marked. The hotel appears to be a retrofitted commercial building that was converted into a hotel, and unfortunately, it shows. The building had very poor ventilation and the air felt stale and unpleasant. The rooms rely on individual in-unit air-conditioning rather than what you would expect from a properly ventilated hotel. Cleanliness was also a major issue. Our bathtub/shower had visible pink slime around the tub and shower area. There were also open, unfinished gaps around the bathroom area that should absolutely be sealed/caulked, both for cleanliness and to prevent pests. Our sheets had visible debris on them as well as a red marker-like stain. To top everything off, we were awakened around 6:00 AM by a false fire alarm and the entire hotel had to evacuate. During the alarm, the elevators were still operating while the rear stairwell was LOCKED. That was extremely concerning from a safety standpoint—an emergency exit/stairwell should never be inaccessible during an evacuation. Between the cleanliness issues, stale air, poorly finished building, confusing access, and especially the safety concerns during the fire alarm, this was an awful hotel experience. I would not recommend staying

The breakfast was good, servers great. Every thing was clean. Beds were comfortable.

Checked in and checked out within minutes. Staff was nice, lobby seemed clean and inviting but when I got to my room I noticed it hadn’t been cleaned very well and then notice mold on the air conditioner unit and a bed bug on the curtains so I promptly left. Curtains looked like they needed replaced with wet rings and spots all over the valance. My co workers room looked much nicer and a bit newer like it had possibly been updated. Front desk was very courteous and kind about the situation took note and apologized before we left.

It’s was a good stay will stay again

Clean and comfortable.

Restaurant was very good and breakfast buffet was well maintained and had many good selections.

Staff members and room are the best I love coming to this hotel when i come into town

The rooms were clean for the most part but was definitely worn! Indoor swimming pool was nice. Staff was very friendly and helpful!

Was pretty good. Could have been a cleaner bathroom but overall was good.

I gave it 4 stars because the air conditioner in the room was extremely loud and the fan didn’t seem to be working correctly. It felt stifling like no air in the room.

Great place to stay. Very clean. Friendly staff!

The staff was excellent and we really liked the indoor pool area with some outdoor seating. the little restaurant on site wasn’t bad and there was a few other places to eat within walking distance.thanks

Everything was awesome! Excellent customer service!!

Wonderful gentleman at the front desk

Receptionist kind and hotel clean.

Wonderful staff, comfortable beds, beautiful pool, great food Like most hotels, the carpets/floors could really use a good deep cleaning.

Food was ok, but service at the breakfast was fantastic.

Nice

I chose the location because of the sunbathing self in the pool so my toddler’s could enjoy the pool - it didn’t disappoint. The rest left lots of room for improvement and though staff was nice and helpful, overall I didn’t feel comfortable during my stay.

Exceptional