SpringHill Suites Chester

The staff was great however, it didn't seem very clean. The bed had someone's hair in the sheets and the blanket smelled like urine.

We picked the hotel because of the proximity to I-95 and because it has a pool so it was very disappointing when we checked in and found out that the pool was not available to be used because it was being serviced. When we went to see the pool through the glass doors we saw how small it was too so it would not have been very fun regardless. The room was clean but it was humid and the air conditioning was not very cold. The mini refrigerator was also warm so not helpful for storing any perishables which we had on our road trip unfortunately. The room had some holes in the walls that should have been repaired. Breakfast was quite nice so it was a mixed bag but the negatives will have us try a different hotel on our next trip.

Amazing experience!

Receptionist had poor communication skills. Room shows signs of wear and tear. Holes in walls not repaired, TV wires affect movement/angle of TV

Clean property and easy accessibility. Only issue was mini fridge wasn’t able to get cold. This was only an issue for traveling with refrigerated medication. Otherwise perfect spot to stop while on a road trip!

The staff was friendly but my 4 night stay was horrible. There were so many room issues that I was at the front desk every single day, sometimes multiple times per day during my visit.

The shower had mold in it and the linens were dirty. The pool stayed unkept and my family could not go swimming at all. My final complaint was the morning breakfast staff. The gentleman was extremely rude to guests. He was not accommodating, He was dismissive to guest and overall rude. I wasted a lot of money staying here.

Close to family There was no parking when we got there that night. Lots of large tractor trailers taking up multiple spots

Whoever clean up my room half made up the bed when I checked-in, other than that I had no issues. The night front desk staff on Friday Night never answered the phone. I had to go down and even then, she was in the back, and a guest had been waiting on her as well. When I worked out in the gym for two days there were no sanitary wipes or anything to wipe down the equipment when people who were exercises were down. They never restocked the towels that were there, and the wall phone did not work. Other than this, the stay was okay.

Just hot water in the shower. Carpets old and dirty. No comfortable beds. Linen stained

Clean and nice

The rooms were fine, totally as expected at a Springhill Suites. The for we were on (3rd) smelled awful. It was difficult to walk to and from the room because of the smell.

During my four-night stay, my room was never properly cleaned. Housekeeping only came by once to empty the trash, and the room definitely needed to be vacuumed. I also had to make multiple trips to the front desk to request clean towels and washcloths because they weren't being replaced. While the customer service from the staff was great, the lack of housekeeping took away from the overall experience. Because of that, I wouldn't recommend staying at this hotel.

Clean Parking was extremely limited. Not sure what event was happening near the hotel.

Breakfast was great room was clean

I booked a room with two queen beds through Expedia. When we went to the room, there was only one king bed. The reason I chose Spring Hill Suites was because we needed two beds and sofa bed since I was traveling with two teenagers. This really caused an issue with our stay.

Just about everything! The breakfast

Good location and friendly staff Arrived to room and door was completely open. Deadbolt was stuck and would not lock. Bathroom door was broken and couldn’t shut. Elevators and hallways had a horrible smell. Couch in room had huge stain on it. Shower was missing one curtain and the curtain rings were left on the counter. Kids were running up and down hallways all night.

La chambre était parfaite pour une famille de 5. Grande salle de bain propre mais pas impeccable. Accueil chaleureux en nous offrant des bouteilles d’eau. On y retourne dans hésiter pour une nuit sur la route.

Good luck