Hampton Inn St. Louis - Columbia

Good

One of the worst hotels I've stayed in. Simply dirty. I would not go back.

Exceptional

The front desk staff were all very friend,y and helpful. Even though the hotel’s policy is only to provide clean bath linens every other day, I asked for it daily and they were happy to accommodate my request. The breakfast was also excellent. The physical condition of the hotel was shocking, it was so poor. Easily the filthiest hotel I have ever stayed in. Every single carpet was filthy and/or threadbare. The wallpaper in the bathroom was peeling off the walls in multiple places. The faces of the white room doors facing the corridor were filthy. The place needs to be shut down until it can be fully renovated. Simply unacceptable.

Carpets are filthy and wallpaper falling off the walls

Superb

room had an ant problem and staff didn't seem too concerned, but room was spacious and breakfast was decent.

Exceptional

There was some water damage to the ceiling in the room that was very questionable as far as health concerns. We did not use the shower though so we felt our exposure was very minimal.

NA

Pleasant

My room stunk of mildew. It was horrible. My friends room stunk also, and their carpet was soaked. The management even knew about their problem and booked it out anyway. The hotel was full, so my friends left for another hotel. My room was dated, the shower rod was falling apart, the curtain on the expandable rod from walmart wasn't even big enough to cover the window. The black out curtain was stuck partially open. Just a terrible experience. I would never book that hotel again.

Let me start by saying the staff were extremely friendly, helpful, and top notch. The breakfast was excellent and the cook kept it well stocked. The location of the hotel is also nice and safe. For the most part everything was clean and well maintained that I could tell, but they definitely need to start addressing problems with at least some of their rooms. The first room we were given on the third floor hit us with a strong mold smell as soon as we entered. Upon inspecting the bathroom it was overwhelmingly evident that's where the smell was coming from. The wallpaper was peeling from the wall and beind it was nothing but mold. I took pictures of it all and informed the front desk. They were very kind and immediately put us into another room on the same floor. The vent in the bathroom of the new room was non-functional which likely contributed to the wallpaper peeling away in there as well, but at least there was no visible mold that I could find though it did have a slight mildew odor, but it was tolerable. Anyone considering staying here should probably check their bathroom right away for these problems. The rooms were clean, so I'm not sure why these problems have thus far went unaddressed as there's no way you couldn't notice them. Other than that everything else was great.

Very clean and beautiful hotel. Love it

It is an older property Your staff maximize what they had to work with

My room was not serviced and I was very disappointed. There were no cups in my room for water and when I called the front desk they told me to come back downstairs and get them 😟

Very good

Exactly what you want and expect from a hotel stay.

Location and Price Nothing

Pleasant