Comfort Suites Commerce

Very nice hotel. The rooms were clean, the breakfast was wonderful, and the staff was fantastic help.

This is the first time I ever had a problem here. My 5 year old son is autistic and but we had two noise complaints on use after we explained to the staff we can try to control his stomping but when he get in his emotional need that help him calm down he stops. The first time we was giving him his medicine and yes he got a little loud the front desk called we explain and we left for the day to continue are trip. When we came back from our outing we hadn’t been in our room but five minutes when the front desk came up to the room and my son was sitting on the bed. And they said they had a noise complaints and if they have another one we would have to leave so we left for another two hours. Came back went to the pool and my son had a bath night Medicine off the sleep he went. This experience was bad because the staff had no concern for what it like to deal with a child that is nonverbal and autistic. But to be threatened after I have paid for a whole weekend to just get away. Was not acceptable. We had kids making noise right across the hall from us and they was loud but we know it kids being kids to come town with family and have fun. Maybe trained your staff on how to handle guest that have special needs kids or other family members.

Great rooms and a nice lobby area The A/C unit was very loud all night long and the sofa bed was horrible to sleep on. It felt like I was sleeping on a trampoline all night long

Hotel waa great, staff was kind. Breakfast was good. I really enjoyed the hot tub.

Bathroom was filthy and hair in the bed. Disgusting

That it was near restaurants and gas stations I purchased 2 rooms and my sister purchased 1 room. We had issues from the time we walked into this hotel. Starting with the booking. Then she gave us keys finally and we went to the rooms. My sons room had dirty sheets on the beds, floor was dirty with trash and other things. Our room had fake eye lashes on the bathroom countertop and dirty floors. We went to front desk and told them our concerns. She offered to get my son cleaned sheets and he can change them. No I paid for 2 rooms and 2 nights and she shouldn't have said that. We shouldn't have to change the sheet or clean the room. So then she moved them to another room. Still dirty but better than the 1st one. My sister's room had a bug/roach in the bathroom and her room had dirty floors. I was just over this stay and was ready to leave. I did call the manager on that Monday and explain everything. Which he said he was already aware of it. He did credit some of our money back which was great of him. I had no issue with the manager because he handled it and apologized.

The bed was comfortable but could've used a few more pillows since they're so small. Bathroom sink was leaking water from pipes and breakfast was terrible.

While the bed and bathroom linens were clean, the room’s floors were filthy. There were visible pieces of food and crumbs throughout the room.

Great stay. Clean

Hot tub and pool were great! April was just so sweet and pleasant.

Breakfast Room was nasty. Best was lumpy.

Good location easy to find things to go to King bed was very lumpy and uncomfortable didn’t sleep well everything else was good staff was great very friendly and helpful

The indoor hot tub and pool was nice. Staff were friendly.

👍

Room full of mold staff rude

The place so so clean and the staff was AMAZING.. They were so friendly and welcoming.. even the breakfast was good..

Everything was amazing. I would definitely stay there again and recommend it

Always a great stay