Alexis Hotel & Banquets Dallas Park Central Galleria

The front desk staff was very rude. When I asked about the safety of the area, the employee told me, “If you do not like it, leave the property.” This response was unprofessional and made me feel even more uncomfortable. I also noticed suspicious activity outside the property that made the location feel unsafe. The chair in the room was damaged, with the outer material peeling off. The bathroom was reasonably clean, but the soap provided had an unpleasant smell. Overall, I would not recommend this hotel based on the poor customer service, noise, room condition, and safety concerns.

But the worst was once I finally got in the room. The first thing I noticed was a tiny little insect crawling across the dresser, upon closer look they were crawling on EVERYTHING and more and more kept coming. I think they may have smelled me or the food I had brought. I dropped my key card on accident carrying so much stuff and after maybe 45 seconds in the room, I made the decision to leave. There were bugs everywhere, when I went to go pick my key card back up it had been swarmed with so many bugs that I could not even pick it up. I left it there. Now, when I went back down to the counter and informed the service agent, he did go up notate, take pictures and came back and tried to offer me a different room, I declined. He then said I would receive a full refund, including my $100 deposit after calling the manager who gets back in town in 2 days. I knew it was too late to find another room, I left knowing I would have to sleep in my car. Disgusting 0/10, don’t recommend!

Great value for money, decently maintained, helpful lady at the reception and housekeeping. It was an overnight stay on our road trip and we were pleasantly surprised with: good mattresses, clean room, everything worked, access controlled entrance doors, convenient parking. Moreover, we forgot an item and housekeeping staff brought it to the reception and they called us almost immediately. Will stay here again if passing through the area again.

The bathroom was a little dirty/ hair on the toilet and the shower was difficult to use. Water pressure was also terrible.

The staff checked my family and I quickly. The secured room area was clean and the room was cleaned and cool before we got there. Price was awesome as well!

The shower doesnt work good

Clean room with business friendly workspace

Good

The rooms are very nice, similar to Hampton Inn but usually much less costly.

Business-Friendly

I’ve stayed here many times. It’s not that impressive looking on the outside but the rooms are very nice, on par with Hampton Inns and usually at half the price. Very clean, good TV, mini fridge and microwave. Good beds and linen, work table and a comfortable leather type chair to sit in. Female desk staff are very good. Male desk staff are excellent.

No complaints!! Peaceful & clean stay

I always stay here whenever I visit Dallas. The location is convenient, and having an In-N-Out Burger right next door is one of the reasons I keep coming back.

Great place to stay!!

The price was well. Employees at checkin were helpful and nice. Front parking made loading/unloading luggage nice. Bed was hard & uncomfortable. A roach was seen crawling across dresser. There were constant noises in hall, a tapping sound in room that would not stop, and alarm kept going off. When checking out, individuals were found pulling on my car door handles. THIS IS NOT PROPERTYS FAULT, but it is good information to know if staying here.. ensure all belongings are safe & vehicle is LOCKED.

Very good

. Rooms were clean and comfortable A lot of teenagers roaming around outside late at night .. trash all over the place also

Very good Very good

The ventilation was very comfortable. The grass wasn't trimmed enough.

Good hotel to book with when traveling or need extra nights