Element by Marriott Dallas Love Field

First off I was not able to stay here. I tried changing the dates of my stay 2 weeks prior, but none of the emails were responded and the phone numbers are also not responding. This is by far the worst transaction i had with hotels. The property communication is the worst. No response at all.

I booked a double queen room and pre paid for the room with Expedia. when I arrived i was told that there are no more double bed rooms that it may have been given away to a member. This is unacceptable when I booked and paid for something and had to make do with one bed and couch as the other bed.

The location and pool. Room was clean and staff friendly. A little pricey for the area.

They did have a private pool party going on which caused a lot of over drunkness around the lobby area. Staff were super helpful.

Property was beautiful and so was the view, but the room had random stains everywhere on the cabinets and nightstands.

Clean and spacious rooms. Spacious lobby to sit and work. Good firm mattress.

The entire experience was great. The room was more than expected. I highly recommend this hotel.

Exceptional

Nothing to complain about

Large suites! Loved the extra space.

Staff was great clean rooms

We had a hotel reservation we made at 11:55pm to stay and get a few hours of sleep due to a flight delay and missed connection. After getting pushed back to even later we arrived to get a few hours of sleep and were told we could not have our room since it was after midnight. A room that we paid in full for already! So had to go sleep at the airport for 5 hours. The hotel left a room sitting open that we paid $200 for just because we arrived after midnight. Waiting for hotels.com to refund our money for an unused room and they are not responding to multiple messages. Awful customer service by both the hotel and hotels.com

It was fine. Loud pool party going on so we couldn’t swim . Just ok

It was very nice room and very large The ged was just a little hard for my liking

Everything was great, wonderful hotel

The staff were quite friendly, answered questions promptly, and even came to reset our breaker when my cell phone charger tripped the bedroom outlets. The stay included breakfast, though I didn't eat anything because I wasn't hungry. The room was spacious, and included a kitchen area, was clean and reasonably cool... The pool proved to be very refreshing and towels were provided, so you won't need to bring one from your room.

Clean, and nice breakfast

Lovely hotel and huge rooms. There is some food within walking distance too. I couldn’t get an early check in but it was worth the wait. 10/10. I would stay here again.

Friendly staff at the desk - loved him! Soo helpful !

Great