Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG

Clean, quiet, totally worth the great price!

Definitely not worth it. Dirty hallway carpets. Dirty elevators. Broken glass screen in elevator . Laundry but no detergent for sales. Breakfast- pancake machine , but not working. You check in- but the front desk girl listening to music on her phone. Hallway carpets dirty and stained . Door frames rusted. Not going there ever .

The hotel charges $7 for parking, ostensibly for security purposes, but no security measures are being implemented. This is a deceptive practice. Despite paying for a king bed, I was provided with a double twin bed. Additionally, the shower door failed to close properly. When I requested a late check-out, the hotel staff woke me up at 9:30 AM and called the front desk to confirm my late checkout at 12 PM. Subsequently, they began knocking at 11:30 AM. I strongly advise against visiting this establishment.

No roo

Website said pets were welcomed so I booked ahead when I arrived i was told no pets and I haven't received my money back

Staff excellent!

Air conditioning was good . The bathroom in both my rooms that I stayed in had mold and cracked tile . The first room I stayed in the sheets were dirty but if your just looking to stay somewhere for travel its ok

We had issues getting into the pool room, the key wasnt working. Our toilet kept backing up and wasnt flushing properly. The a.c. unit ended up flooding 1/3 of the room. We only stayed 1 night. Breakfast was great tho.

The place was great and very convenient for our family event

Clean room, excellent breakfast, awesome experience

The AC didnt cool very well, the comforter was torn and stained and the bathroom shower had hair in it when we got there.

Our room wasn’t ready when we arrived, and we had to spend the first night of our four night stay in a room with not enough beds. The next day, when our room was finally ready, we found that the air conditioner was leaking onto the carpet, the refrigerator and room phone were both not working, and several baseboard tiles were loose and falling off. On top of that, we asked for extra towels several times, and were told each time that none were available. We never saw housekeeping even once during our entire stay. The property simply seemed to be not maintained at all. That being said, the front desk was courteous and somewhat helpful. That was the only redeeming part of our stay.

The front desk staff at both check-in and check-out couldn't have been more friendly and helpful.

The door would not close good. Road to location was bad

Great atention, kind people, good breakfast. gym and the pool, coffee all the time at reception

Not a very scenic location.

NICE EXPERIENCE!!!! GREAT LOCATIONS

The kitchen staff the receptionist like all the staff in general and the security. And he director of sales was really good and tried to help out with our situation The carpets were stained and has mold and smelled.The ac was also leaking and when I asked the front deskabout it; they didn't do anything.

Good

Exceptional