Comfort Inn Near UNT

There was a lot wrong with my family’s stay at this location. Upon arrival, they could not find our Expedia booking. The key cards did not work when we got them, so I went back downstairs and the guy told me it’s normal for them to not work and you have to repetitively slide them in and out for about a minute before it will unlock. The hotel was not clean, and there was a large dog who ran out of the elevator. The bed linens were not clean and there was crumbs and smears on the surfaces. The toilet paper was low. At breakfast, as soon as I made all of my kids waffles (it was missing coffee cups and trash was everywhere) and sat down, water started dropping from the ceiling, and started pouring. It was coming from the light fixture!!! This felt like a movie scene at this point. I had to throw away our breakfast because it all got wet and I couldn’t help but think there was mold or toilet water coming down from the ceiling. It was all over the floor and the front desk guy was on the phone texting someone about it. There was no apology or offer for compensation. The location and hot shower was nice but that is just about it. The floor also felt greasy and didn’t seem clean so I couldn’t let my toddler on the floor. When we went to check out the next morning, the desk guy was talking to somebody on the couch in the lobby and told us just to leave our key card on the counter, so we didn’t get to discuss anything. Poor quality, poor customer service. Not a great stay.

CLEAN ROOM AND GREAT PLACE FOR AN OVERNIGHT STAY ON A BUDGET

Close to where we needed to be. Booked 2 rooms, they put us on the 2nd and 4th floor. My teens were on the 4th floor and had to be moved to another room as there were bugs in their room. They were moved to the 3rd floor and the room was much better. The whole place smelt wet and stale. The elevator shook like it was going through death thralls and it stank, we took the stairs after that. The workout room was tiny, a treadmill was dismantled in the corner and it stank of feet and mold. The pool was greenish so we didn't touch it. During breakfast a light started leaking heavily onto a table near us ruining their breakfast, staff moved the table and mopped it up but it was still leaking a half hour later when we walked by. None of the juices worked, the sausage and eggs looked sad and like they had been sitting for quite some time (breakfast starts at 7 and we went down at 7:15).

Room was ok..clean towels clean sheets.. Walked in lobby and it smelled like mildew. Floors otw to elevator were filthy, breakfast was a bust. Floors, tables were dirty and food at 830am was horrible.

I liked nothing about this property, I even emailed the manager with no response on our stay Look at response from above

Do not stay here!!! You’re better off sleeping in your car! The area is not good, looks like drug deals happen all the time. I go to check in and behind the counter I saw a container of like “Home Defense” bug killer. That should have been a huge red flag. Get to our room, it takes 5 min for the key card to work, get settled, go eat dinner, come back and the AC in our room messed up and was just blowing air, wasn’t cold. They move us rooms in a heartbeat (a plus). We get to the room, we see a roach crawl up the door/wall. I go down stairs to tell them we are leaving. They try to get us to stay, I mean why wouldn’t they, we were scheduled to stay 4 nights. They try to start the process, I go back up to the room, wife said she went to use the bathroom and saw another roach crawl across the floor. In the end they did not give us a single penny of a refund, so screw this hotel!!! Even after Hotels.com tried reaching out to them. Thankfully Hotels.com gave us a little credit on our account.

It was ok

Hot water at shower time No outside sitting areas, room key would not work good vendor machine did not work. The stanky smell inside hotel, first floor by the elevators hole in ceiling water coming thur roof.

Manager was nice. Room wasn't clean, beds were not comfortable.

Leaving It was nasty like a quality inn. I have pics. Dirty and low maintenance I should have stayed at any of the six cheaper ones next door.

You key deactivate every time it touches your cell phone, they room was dirty,

It was nice and clean The breakfast options were limited

Breakfast was not as good.

Nice rooms with comfortable beds

Great staff and decent breakfast

👍

I don't mind that the hotel is affordable, it needs to be clean and it wasn't. I was not expecting luxury but yes cleanliness.

The cleanliness and the great customer service N/A

After traveling through many States, and staying in different hotels, we have decided that Comfort Inn has the most comfortable beds, clean rooms, and price by far. Everything was good for an overnight stay. We didn't have a chance to check out the Gym or the Pool, but maybe next time.

Run down and no maintenance