Hotel Chataura

Staff was great just a storm hit and knocked the power out for the entire stay

The hotel was extremely dirty and there’s no management on the property during the weekends. They only process your refunds on Monday so if you plan to stay for the weekend then you won’t be able to get your deposit after you check out if you pay cash. They keep telling you to come Monday. We didn’t have any power also due to a storm and we asked to be moved to another room that has power and they refused. Extreme lack of customer service support and skills. Very frustrating stay. Also the beds were so dirty if you lift the sheets up it looks like it’s been urinated on for years. I might have to have the board of health come check this place out. The hotel was in a state of extreme disarray, and there was no management present on the property during the weekends. Refunds were only processed on Monday, which would prevent guests from receiving their deposits after checking out if they paid cash. The hotel repeatedly requested that guests return on Monday. Additionally, a storm caused a power outage, and we requested to be relocated to a room with power. However, the hotel refused our request. The hotel’s lack of customer service and expertise was extremely frustrating. Furthermore, the beds were extremely dirty, with the sheets appearing to have been urinated on for years. I may have to involve the board of health to investigate this matter further.

This is the worse hotel I have ever been to the lights went out everyone was in the lobby no air it was all bad

So. If you love historic properties as I do you may love it. Built in 1923, inexpensive. I felt mostly safe. But not for the timid. (I think I smelled pot, a woman was screaming at her kids in the lobby.) Beautiful old window sill, radiator disguised with a covering, great old doors. AC was a window unit fortunately it worked well. Clean. Not sure I’d stay there again but glad I had the experience.

I can’t say what I liked because there was nothing to like

The staff was friendly and there is shopping nearby. The room was clean and the bed comfortable, although the room and tv were minimal. I would definitely stay here again. The 1926 Ford is epic in the lobby!

Parking was only appropriate

Bed is dirty and the sound insulation of the room is really bad. I couldn't fall asleep. The real condition of the room is big different with the pics that they put on the Internet.

Overall 5/10. The building is old and therefore has some old building problems so I’m not going to discredit the owners for that. This hotel is rather inexpensive which I appreciated and the staff were nice. The hotel was dirty and the room wasn’t great either. There were burn marks on the nightstand and whoever reserved the room before us had tampered with the smoke detector. The sheets were clean and bug free, which is why we chose to stay instead of going somewhere else.

I had bad experience during my stay this hotel , after i checked in I went to the bathroom to take a shower and i the surprise it was not hot water so when i went to the front desk and I asked for switching rooms or maintenance the guy working there said he can do nothing for me with no apologies or looking to resolve my issue,plus the dirty sheets and blankets, I don’t recommend it for anyone 😔

The car in the middle of the lobby and the location The room was extremely small the location said no smoking the sheets had burn holes all over it the staff was rude I paid for a night they refused to give a refund I never even stayed the night at the hotel worst experience ever!!!!!

Affordable

Nothing Everything

Nothing

Is Okay

Parking is tight and non customers were taking up spaces.

The old car in the lobby Everything. Room wasn’t clean, bathroom door didn’t stay shut, blood smears in the toilet paper rolls. The room was a queen I paid for a king. We told desk attendant about the room nothing was offered

No housekeeping services provided. Dirty and congested room. One of the staff member was disrespectful.

Staff was nice, room was decently clean. We got 2 super small bottles of hair conditioner. No soap so had to go to a nearby store to get body wash. Parking felt safe and was well lit at night.

Simple convenient great value