Extended Stay America Suites Durham University

They charged me more than the amount that I had confirmed with Expedia. I had to call Customer Service for the chain to get them to agree to the refund.

Great staff

Lovation ,staff nice Needs so updating

Free Wi-Fi is slow. Nights are quiet. Location was great for my job during the stay. Room was clean but not fully cleaned: - Spiderweb in corners - Tub not clean and full of long hair - Scent of smoke was strong - Updating the furniture is not a bad idea - Outside could be more clean and welcoming

I checked in and after 30 min had to leave and find another place to stay, the bad smell in the room was terrible, the front desk tried to help me with a spray and it didn't work, i bought one spray didn't work either, not even a plastic cup in the room, dirty in a ver very bad condition, i can't understand why this place still opened and having guets coming over, this is unsane for expedia and for extended stay chain hotels, i'll appreaciate a reasonable answer to this maater

No cup or plates. No coffee maker. Or even instant coffee

Cigarette butts absolutely everywhere outside. Everything looks old and tattered. Cost over $100 a night which is unbelievable for the age and environment of the room. It needs a lot of work to upgrade the space, not just a larger tv.

The front desk staff was very helpful and made the stay better.

I had a better room then last time I guess they was fixing something at night it was a lot of noise

Nth manager

Horrible filthy room !!!

Location N/A

Shady characters in the parking lot. Couldn't connect Xbox to wifi. The emergency call box didn't connect to anyone, was trapped out my room for a couple hrs. Hot water lasted bout 5 mins...

My stay was great staff is great

They move me to another room, because roaches was crawling on the floor. It needs to be closed down, it’s not up to standard

I would not recommend this place unless you are on a really tight budget. The only nice thing about it was the kind person who checked us in. The room was dingy and smelled faintly of smoke. The smoke alarm was chirping and I had to borrow tools to disconnect it so we could sleep. There was constant noise throughout the night from other guests, and the whole place smelled like weed.

Location Room was a dump I hate to say. Extremely outdated. Carpet filthy. Entire room dirty. Microwave dirty inside.

This was the worst hotel I’ve ever stayed at, it was dirty. The people there were shady anybody booking this hotel should not go there. I decided to walk places and I was in fear with the people that lived there on there do not go to this hotel room. and they charged $100 deposit because it was a non-smoking room which I haven’t gotten back yet. The room was disgusting dirty carpet disgusting bathroom no ice no breakfast even though-they promise it on the website do not book a room here it will be disappointed. I should’ve taken pictures, but I didn’t, but the room was disgusting.

I stayed here for a school weekend trip, and this was one of the most uncomfortable and unsanitary hotel experiences I’ve ever had. I didn’t feel safe walking from my car to my room at night, and if it hadn’t been a football weekend with Parents’ Week (meaning everything else was booked), I would have left immediately. The room was filthy — the walls were stained, greasy, and clearly hadn’t been cleaned or painted in years. The microwave was rusted and burnt inside, with scorch marks that made it look unsafe to use. The fridge and surrounding area had visible dirt, sticky residue, and dust buildup. Even the bathroom counter had hair and debris in the corners. The overall condition of the room showed major neglect — peeling paint, grime buildup, and a lingering odor that made it hard to relax. It’s unacceptable for a hotel to present rooms like this, especially when charging standard weekend rates. I don’t typically leave negative reviews, but I feel it’s important to warn others. I would not recommend staying here under any circumstances. Management needs to seriously deep-clean, replace damaged appliances, and improve the overall safety and maintenance of this property.