Extend-A-Suites Utep

It was an old cheap hotel and I got my moneys worth.

Great to stay for work.

Comfortable beds One of the rooms had a large stain on the floor. There is remodeling so both rooms had a kitchenette that was not working in a full-size refrigerator in such a small room. I believe the transition is to go from hotel room to an extended. Stay some ceiling tiles at the entrance were out of place.

Horrible service, staff, and pretty dirty

All None

Roaches in the room wouldn’t come back

I don’t like anything about this property at all except that they don’t charge an incidental fee. There’s so many things, i called prior and they were very rude but i let them know i was traveling from Nevada and would arrive after hours. I got here and the lobby was open and i was calling and ringing the bell that the sign told me to do for after hours. Finally someone answered and she was rude once again im guessing because she was clearly asleep. She checked me in and we get to the back where she said our room was located and the door wasn’t even closed to enter the building we learned it does not close all the way so it’s just accessible all night. We get to the room after driving all day long and we had stopped at Walmart to buy soups and sandwiches for dinner just something quick and easy. I had asked prior if they had a microwave and they said yes but we get here and microwave doesn’t work and ac does not work so we’re like okay let’s just stay calm we’re just here to sleep. I decide to take a cold shower to handle the warmth of the room and the water does not even get hold. I booked for 4 of us and there was one towel. I went to the front desk to try and see if i can use the microwave and i had to call the number again and i asked if there was a microwave we could use and she said no and i said okay cause ours don’t work and we’re trying to eat our food and also the ac is out and she said that she was not able to get a microwave and move it for us. I didn’t even mean that i was thinking in the lobby area they have a breakfast area that opens in the morning so i was thinking she could be kind enough to unlock the door so we can microwave our food for 4 mins. Nope she did not and i asked if we could move to another room and she said she didn’t have anymore with two beds. There also is no ice and the vending machine was sold out. It’s been terrible and it definitely is not because the price of this place because i have stayed at many hotels as I’ve been driving for 8 days from Houston to San Francisco. I have not had this experience at any other hotel.

ac didnt work faucet leaks everywhere

Staff was hands down amazing, the place was infested with roaches

Night staff was rude, no cover on the ac and the website did not indicate that their pool was closed. Also, there was some sort of fungus or something growing along the carpet on the first floor.

I definitely recommend for anyone’s next stay

El personal muy amable

Clean and confortable

Location No Breakfast as advertised. We left early before our stay was completed to the cockroaches coming out of the tub.

El staff es problemático, particularmente una mujer (desconozco si es joven o grande). No escucha al huésped, interrumpe cuando se le está explicando la situación, su atención al cliente es pésima (presencial y telefónica), nos dejó entrar casi como si nos estuviera haciendo el favor de hacerlo y como si nos estuviera haciendo el favor de respetar el precio por la reservación que hicimos desde hace 4 meses atrás. En llamada telefónica, a todo decía que no sabía nada y al momento de pedirle un correo electrónico, lo pasó erróneo. Se intentó confirmar esta reservación con ella, pero insistía en que no estaba en su sistema y se rehusaba a reservarnos (cosa que ya estaba hecha, ni siquiera se molestaba en escucharme). Tenía la intención de querer cobrar más el día que llegamos por temporada alta y no puso muchas trabas para hacer check-in; al final se mostró molesta de tener que dejarnos pasar y nos dijo que procuráramos que el mánager no nos viera, porque nos cobraría 400 USD extra por ser fin de semana. Pésima atención por su parte.

Literally loved the view! 100% would go back.

Sunday comes, we call down to the desk to ask about the roll-away, are told they don't have any but can bring a mattress. When we get back to the room later that evening, no mattress, just an extra blanket and pillow. The staff never let us know that a roll-away or mattress wasn't available or we would have made other accommodations. The toilet never flushed properly. The shower didn't drain properly. When we spoke with the manager upon check out his attitude was one of indifference to the situation, never once offering the simplest of apologies. Never again will I stay at one of these facilities.

Very good rates thru booking app and good location, right off the interstate and close to Dr office Reception lady said I didn't have a reservation even tho I had an email stating I did, Reception area was not welcoming and there was a bad smell all the time I was there, ended up not staying after all

Roaches in room

I had reservations and they some hoe didn't accept my confirmation #. The lady at the front desk was so rude and had so much attitude it was shocking. She literally called me a liar when I said I had a confirmation # and grabbed my phone from my hand to see it. When she saw it she said it wasn't real. I was so upset I snatched my phone back and left.