La Quinta Inn by Wyndham El Paso West

Everything was terrible

I ultimately decided not to stay because I did not feel comfortable with the condition of the room. The pool was out of service, the fire alarm in the room was not properly installed, and there were numerous signs of wear, including rust and stains throughout the room and bathroom. I understand that issues can happen, and I appreciate the staff's attempt to accommodate me with a different room. However, given the overall condition of the property and the safety concerns, I chose to return home instead of staying overnight. I hope these issues can be addressed for future guests.

The rooms are not clean, and the cleaning staff neglected to clean our rooms during our five-day stay. To address this issue, you have two options: either ask the cleaning person to replace the dirty towels with clean ones or go to the reception and ensure you have the dirty towels with you, as the staff won’t replace them without them.

The rooms are not clean, and the cleaning staff neglected to clean our rooms during our five-day stay. To address this issue, you have two options: either ask the cleaning person to replace the dirty towels with clean ones or go to the reception and ensure you have the dirty towels with you, as the staff won’t replace them without them.

Big roaches on the room

Mi nombre es Ernesto Galindo y me hospedé en Quinta Hotel West El Paso el lunes 23 junio 2026 en habitación 335 Hago este reclamo por múltiples incumplimientos: *1. Publicidad engañosa y alberca clausurada* Reservé específicamente porque su página/Expedia promociona alberca. Al llegar el lunes me informaron que no abría los lunes. Hoy martes 24 junio la alberca fue clausurada por "faltas de higiene". Eso no se menciona en ningún lado antes de reservar. Me cobraron por un servicio que no recibí. *2. Condiciones deplorables del cuarto* El cuarto estaba sucio en su totalidad al hacer check-in. La cafetera no servía y los enchufes de luz no funcionaban, así que no pude cargar mis celulares. *3. Falta de servicio de limpieza* Al día siguiente no limpiaron el cuarto ni repusieron shampoo. Tuve que comprarlo yo mismo. *4. Cobro extra injustificado* La reserva era para 2 personas, pero yo llegué solo. Aun así me cobraron un cargo extra en la propiedad sin explicación, lo cual considero injusto. *5. Cancelación complicada* Al ver las condiciones quise cancelar al llegar, pero Expedia puso trabas y el proceso fue caro y complicad

Breakfast was good and nice and hot food good coffee and good choice of food. The staff was great! However, our room and stay was not what we were expecting better from La Quinta .

Place good for the price

NOPE. The one positive thing I can share is, the staff was very friendly. The property needs some serious attention. I stayed here based on the proximity to my conference venue. Never again. The property is nasty.

The air conditioning was poor, plumbing didn’t work properly. We had to go buy a fan and coffee!

Not bad for a budget place. Always nice to see kids in the pool.

okay okay, not clean, and typical motel atmosphere. Breakfast is normal.

I don't recommended to anyone You need to update pictures of the hotel

No me gusto el trato de una empleada de nombre Perla fue muy agresiva,le pregunte si el desayuno no empezaba a las 6 am y se molesto y contesto super grosera,me insulto.Me he quedado en este hotel ya varias veces y nunca un wmpleado me habia tratado mal.Hay cameras en el hotel y pueden revisar lo grocery que fue y lo mal que me trato,ademas antes Saban más cosas en el desayuno como huevo y salchihas y ahorita ya casi no ponen nada y mi cuarto se ofrecia con refrigerator pequeño y no tenia y cuando pregunte me dijeron que se habia descompuesto pregunte si podian poner otro y dijeron que no y yo pague para tener ese servicio ya habia comprado cosas como leche y tes para tomar y ponerlas en el refri y pues no habia.Tampoco tienen máquina de hielo dicen que se les descompuso,ya no ponen jugo de naranja ni huevos ni salchichas ni pan dulce como antes. Amerita un descuento o un rembolso por los inconvenientes.

Clean

Good value room. Was clean and staff were friendly and helpful. One problem was the bath sink had no aerator installed. When I turned it on, water came out with such force that I got quite wet in an area you don't want to get wet. Also, ice maker was out of order.

Breakfast was good location great Laundry room was great. Have to be move around for the air not working in some of the rooms.

Got the room I requested No ice in ice machines

Room was ok. No maid service. Had to go to the front desk to get clean towels

Comfortable bed and very private. Wonderfully nice staff. Great breakfast. The place looks like it needs to be remodeled and updated. The table looked busted on one side. The end tables hide the outlets and restrict how many devices you can use. Such as a cpap. Plus the room looks genuinely run down and dilapidated.