Quality Inn & Suites El Paso I-10

Staff was friendly and very accommodating

Staff not friendly, nor helpful. I reported an issue I had with my room to the clerk, he did not seem to care nor would engage me any further about my issue.

Upgrade the bathrooms on the rooms

rooms are amazingly clean professional staff

Superb

Exceptional

.

Staff was helpful and well lit parking area. However we had to change rooms due to cockroach and when we changed rooms the main light switch didn’t work and there was lock for the bathroom door was broken. Also no water during breakfast, you had to buy from vending machine.

Old but clean Clean

Pool was great but breakfast was not good. Minimal. Went out for breakfast instead. Carpet in room needs to be cleaned or replaced.

Front desk agent gave a drunk guest a key to my room. Came home from work to find him and a friend there drinking in my bed. Personal things missing. Used my electric razor to shave his body (as evidenced by pubic hair in the sink and on the razor). I had to demand to even be moved to another room. No additional compensation. They never ID’d the guy before giving him the key. What if I were a single female? Inexcusable. I’ve traveled all over. Worst hotel experience I’ve ever had - by far. Do not stay in this hotel!

Sink was leaking

The staff is the only reason I am not giving everything one star. Room was so bed that they moved me to another room. Breakfast free, but no eggs. That was a let down and the maintenance of the place is what needs to be addressed. Repairs are very bad and the place needs professional maintenance, and not just patch work. I should have taken pictures of the first room. You could see outside between the a/c unit and the wall. The room had a cough where a big chunk of it was missing. The room definitely did not look like the pictures in the advertisement!!!

Great hotel! We decided last minute to booked a room and it was great! Just try to add more stuff to the breakfast, please.

Large rooms, easy access, good location Construction/renovation during my stay (June 2026). Back door lock did not work, so the hotel had open access 24/7.

All went well. All was well Need a new microwave at your facility

Clean rooms clean lobby great breakfast

Clean. Friendly, efficient staff. Room a little small.

Was put into a handicap room I guess. Shower had a huge hole in the wall. When you took a shower the water went everywhere out of the shower. Breakfast was just ok. Room itself besides the shower was fine. Comfortable bed

Didn?\n't clean arches extra towels on a two good night , other than that , it was great