Holiday Inn Express Hotel & Suites ELKINS by IHG

Very nice place, the staff is excellent, thanks

Warmer pool

Very clean property with excellent staff. Had an issue with hvac and it was addressed.

The room was very clean with adamll kitchenetteand even had extra pillows in the drawers. Very spacious shower and bathroom. Nice layout for our suite.

Exceptional

We enjoyed having a living room and bedroom separate with two televisions.

Hotel was extremely clean and comfortable. Very good breakfast. Location was convenient. Staff was very friendly and helpful.

The parking was nearly impossible. Almost all of the vehicles were utility vehicles that weren’t even working on the hotel! They were working elsewhere! Some of the staff were incredibly rude about the choices that were being made at the breakfast bar. They would make comments to each other about what items the guests picked, which isn’t any of their business. They have also decreased a lot of their available choices and some of the food quality itself has really gone down. Burned food or instant The room this time was questionable as the door not touch the ground and had over an inch gap allowing all kinds of bugs and pests to be able to enter! I found several beetles and spiders in the room from them entering into this gap of the door! Did not feel very secure with that. I also found various stains amongst the carpet, wall, bathroom counter and window curtains that were almost resembling blood/snot. I was lastly concerned with the refrigerator and microwave that were in the room. The microwave looked like it had cleaning residue left and I didn’t feel comfortable using it and the refrigerator wasn’t cooling and if the items that needed refrigerated properly. I had to keep my food and medicine cold and the food was barely cool when it should have been a lot colder, had to throw it away because it stunk from rot.

COFEE , the best!!!

There was nothing I didn’t like

The front desk person was so nice. I arrived after midnight and was tired . She was so sweet and nice it was a great way to start my stay There was nothing I didn’t like

Superb

Great place! Would come stay again. Hopefully no wake up fire alarm at 12:45 am.

The hotel is the first hotel I’ve been in in a long time that has a non-slip bathtub! It is very safe and we didn’t have to worry about slipping! I love the Keurig coffee maker in the room too. The breakfast was great, two different kinds of omelets, sausage, creamed biscuits, pastries, coffee, juice and much more.

Everything Fire alarm at 2am. Staff unable to turn it off. We were told it was a prank.

The pool could of been warmer.

Very nice hot tub and a great location. The pool could of been warmer.

I have used this hotel numerous times. I like the location and hotel in general The air conditioning did not work in my room and I couldn't sleep well because of it.

Everything was great, will stay again when back in town

Excellent good experience