Best Western Inn of the Ozarks

It was entertaining for kids and adults

This is one of our best places in Eureka Springs , stayed 3 times and we don't have any complaints.

For an older property, it was clean and well-maintained. The location was perfect.

Fantastic place for a family. So much to do; it was like a resort in itself. A movie in the evening at the poolside was awesome. If someone didn't want to swim, they had the arcade right next to it. The only thing I would say could improve is a larger spa, but it was nice in air conditioning.

Enjoyed the Hot tub and the pool!

Older property in need of a refresh. Clean, comfortable, quiet, but room smelled slightly musty.

Nice place

The pool was beautiful

The rooms were nice with comfortable beds. It had a nice big outdoor pool and hot tub. Our group enjoyed the game area that included mini golf. We woukd book again!

We come here every year with and without our kids

When we arrived they had cancelled our reservation. They blamed us for booking through a third party. I was thorough in reserving the correct room because my wife has knee issues and we were in a group. They moved us across the parking lot, up stairs, without a balcony as the original reservation had. Then they charged us the same amount. When I complained, the manager called me a couple of hours later and offered $10 less per night. The room also had an odor, and the toilet/shower areas were very small. The outdoor amenities were really great - pool, putt putt, ping pong, pickleball, nice tables. The food was good. But the customer service was atrocious.

The hotel was great, the issue we had was the lack of info we received when booking through Expedia - just know the hotel does not have elevators (so if they have conventions etc going on & you find yourself on the 2nd floor requiring stairs - you won’t be able to find a ground floor room to switch to). We had my 87 yr old mom with us and stair wind her. Toilet in our room was low also with no hand rail - so be sure to ask for a room with everything you need ahead of time. The hotel recommended booking directly with them next time and they would have let us know at the time of booking and could have accommodated us accordingly. WE LOVED: the game area (which included: putt putt golf, ping pong, corn hole, pool, air hockey & soccer pool) and the swimming pool. So a spring, summer into fall would be a great time to stay. If you have littles I’d request a room near that area!

Gift shop was over priced. Room needs updating, old and needs work. Staff was helpful and present. For the money, believe there are better options

Awesome stay! Highly recommend!

Clean, great amenities, restaurant was actually good.

Kory (at the front desk) was amazing. THANK YOU KORY!!! He was friendly, had great suggestions of where to go, and accommodated all of my requests...he made our stay so wonderful. We were traveling for the 1st time with my 2 large dogs. He calmed my anxiety about it and made sure that nobody would be entering our room unless we were there (dogs were kenneled when not there, but they are easily stressed out around people they don't know.) Had one small issue in the room and he went above and beyond to fix and make sure we were comfortable. The hotel is in a great location, rooms were clean, & everyone who worked there was so kind and personable. Had conversations with some of the cleaning crew (so nice), restaurant had good food, pool and hot tub are awesome. Didn't make time for the game room, but heard it's wonderful. Walked the dogs in the forest area behind the pool. Anyway, thank you. Wish we could've stayed longer💛

Clean

My room was clean except for a couple of spiders near the door. The bed and pillows were extremely comfortable. Great water pressure and hot water for my shower. The tv was wonky, but I was able to make it work. Obvious remodeling inside. A bit of a wait during check-in and out. Overall, it did the job: provided a comfortable place to sleep for an overnight trip. That said, it was overpriced.

The suite was so large and fit our family of 6 perfectly! It was very clean and the balcony on the back was very peaceful and a nice surprise. We hope to stay in this exact room again. N/A

Ice machine did not work in the main building. Had to go up a hill to another building.