Residence Inn by Marriott Fayetteville Cross Creek

It’s was clean When you took a shower the water backed up into the tub

Antwan was a pleasure meeting , very polite , answer any questions that I had. And what impressed me the most was he knew my family by name. I can't wait to come back next year . The breakfast was enjoyable It was a great stay

Exceptional

Good

The only place we stay when we’re in town!! It’s always very nice, and convenient for guests with dogs.

Nothing. This property was absolutely disgusting! We stopped there on the way back from Florida since it was a good halfway point and close to 95. Never again! The hallway smelled like vomit. The room was absolutely gross. Stains on the tub, the rug was shredded, tiles missing, weird stains on the walls. When we attempted to sleep with our kids in the bed, my wife woke up with two bugs crawling on her. I went to the front desk to complain. The front desk put us in a different room, so I had to move my family and everything over to another room which was cleaner but still not up to par that we normally get at Residence Inns. If I was Marriott, I would shut this property down. I went to speak the GM the next morning at check out under the advisement of the front desk lady from the night before and told him what happened. He apologized and asked if we were Bonvoy members, which I told him we were. He said he would give us some extra points for our stay to make it up to us. Of course we never got them! Stay away from this disgusting property! Read above!

Exceptional

Great staff, mostly clean rooms and amenities. Locations is right by everything. The back of the bathroom sink had a thick layer of grime and someone's beard hair. The shower curtain had blood and a booger dried on.

The back of the bathroom sink had a thick layer of grime and someone's beard hair. The shower curtain had blood and a booger dried on.

Rooms were spacious and comfortable, along with cleanliness.

Exceptional

The suites were large and clean. Two bedrooms and two bathrooms were great to have. Kitchen had everthing your would need to prepare meals. Breakfast offered hot and cold items, along with fresh fruit, juices, differnt choices of breads. Staff was extremely helpful. Pool was nice, and patio had a grill which was great to use. I would recommend this facility. This was my second time staying here and I plan to stay again when I return to Fayettville.

The property was clean and staff was nice.

It was amazing the front desk staff was top tier

Good

Exceptional

Room very clean. Bed comfortable. Well equipped kitchen. Clean bathroom. Front staff rude and disrespectful, refusing my husband to check us, while I walked our pug. When I confronted a man in a blue shirt unlike the 2 front desk personal who were not at the desk, he was very rude arguing with me and without apologies he walked away. The 2 front desk personal were very helpful although provided no apologies for the poor treatment.

The pool and hot tub were nice. Too much chlorine, but I understand the importance.

Everything!!! I Love coming here, the staff are amazing!!

Exceptional