Capital Plaza Hotel

Although the staff was exceptional and the rooms were clean and comfortable, the hotel is under MAJOR renovations and things were slightly inconvenient. I’m sure it’s going to be wonderful when it’s completed but at the moment the lobby and 1st level are a mess.

The hotel was under remodeling construction and kind of a mess. I guess they could not help that - but the lobby was makeshift and hallways leading to elevator were messy. Our room was okay - really needs to be updated - carpet old and worn. Hopefully hotel will be amazing once it is remodeled.

Hotel was in renovation. But it was not clear that this meant no wifi, no gym, no other services. It was disclosed that renovation would take place but it vastly understated the scope

Paying full price while this hotel is under total reconstruction felt like a scam.

Place was under construction. Areas were dark and creepy. Our room was dingy an old. "Queen beds" were more like twin beds. Staff was nice.

Nothing This property should be closed . There are no support facilities in any way. Bed and room were horrible we couldn’t stay here.

This hotel will make you feel like you are in a horror movie. I arrived late at night and no one was there... only rooms and rooms filled with construction equipment. You have to walk through it all to find the front desk. All amenities (except breakfast) was shut down. Expedia did not alert me to these changes when I booked, and I feel that I deserve a complete refund.

The hotel was under a major renovation. We were unaware. We were the only people we saw at the hotel besides the check in staff. We walked into a demolished hotel basically. This hotel needs to close under the renovations are complete. Very unclean and unwelcoming.

The staff was very kind. However, the Property is under construction and smells like mold and mildew. The breakfast area is next to the construction zone. The lobby is had mattresses lined up and construction crews were all over. This place should be closed.

Parking sucked being disabled was horrible Room was nice

The room was very clean. A lot of renovations going on so it was a bit confusing but I'm sure it will be great when finished.

The mattress is needed changing they were very lumpy and not as comfortable as I recall during my first day about a year ago. The pillows also need to be replaced with ones that are a little more firmer as these were incredibly uncomfortable and have to be adjusted often.

Parking was easy and secure That it was under construction at the time of our stay

The amount of renovations happening were grossly underestimated. The lobby was torn apart with open ceilings, wires hanging down, mattresses stacked up etc. No bar, no gym, no restaurant. Workers started banging at 6:40am the first morning. Complaints were made to staff who couldn’t do anything til the manager arrived at 8am. Manager was nice, but no compensation was made. Workers started later the next day.

Registration was all the way to the back of the hotel through a parking ramp. No signage out front to tell people to pull into the ramp. No direct access to the hotel from the parking garage.

This is not safe for customers. It is full blown construction site. The elevator was full of what looked like smoke, but the construction crew who rode the elevator with me tried to relieve my concerns by informing me that it was “just drywall dust”. The bathtub was covered in literal mud. This was the worst hotel I have ever stayed in. Would prefer to sleep literally anywhere else.

We paid for a suite and got put in a regular room that was questionable. We didn’t want to touch the couch that was in there. Breakfast was ok. I think it will be nice when they complete the renovation.

The most disgusting place we have ever been Disgusting, dirty, smelly mattresses are welcoming you in the lobby, yellow tape everywhere like a crime scene, the smell of funeral home is soaked in everything, yellow sheets, sink is hold by a 2x4 wood piece…. We just left and slept in the car. On the parking lot. It was the craziest place ever.

Staff was very helpful and friendly Noise and price due to construction

They are under construction, but everyone was nice and helpful. I can’t wait to see what it is going to look like. Room was nice.