Fairfield Inn & Suites By Marriott Memphis Germantown

Swimming pool photo looks so good but actually it’s not.

Staff so friendly

The property was nice the only downside was my room smelled a lil moldy

Good staff and service. Good breakfast

Conveniently located clean rooms and breakfast is good

Walls like paper. Could hear everything Bed bugs Bed bugs Bed bugs Gross

Everything was nice. I would stay again, when traveling in the area.

Would like a refund. I couldn’t use the hot tub as it was broken. The room was loud. People noisy but the worst of all is I have bed bugs. Woke up itchy and hurting.

Like the location, the hotel is OK for the money.

The property was on the lower end of mid-range but the reason for my low score is that it smelled TERRIBLE!! The whole building. Elevator, lobby, room, it was dank. We thought it must be whatever products they’re using because it’s so pungent and omnipresent. It sank into my hair and now my hair stinks, too. It was hard to sleep the smell was so bad. I woke up at 5:30am gagging on it in my nose. Would absolutely not stay here again. Also, we arrived late, after 11pm, and the front desk staff was not explicitly rude, but implicitly. Save your money and go somewhere else, this is not the spot for weary travelers hoping for a warm smile and a comfortable environment. I was glad we checked out at 9am, couldn’t have stayed there another minute. Only giving 3 stars because I’m nicer than the front desk guy.

The property was very. The staff treats you like you are their own family. Maintenance crews are always on standby to fix whatever may come of a problem. The elevator quit while I was there and within a few hours they had it up and running again.

Clean room , but the halls were bang and scratched. Ice machine broke down for one day.

Location WiFi didn’t work shower curtains not clean tub had brown stains at the bottom

The breakfast could've been better but it was decent. The beds are very comfortable and the rooms are so clean and smelled good. The only thing I would complain about is the walls seem thin, my neighbors were walking heavily on the floor and I could hear them until late in the night. Other than that everything was great!

The concierge was so friendly and helpful.

Clean and modern rooms. The breakfast was great and the staff was so friendly and helpful. We would stay again when passing through.

Clean property in a very safe and upsca

Found this hotel to be adequate. And in a good location. I would stay there again and we would recommend it.

I liked the location, the friendly staff and cleanliness of the room we stayed in. The room we were originally assigned had a strong odor to it. I immediately told the front desk and they placed us in a much better room that was fresh and clean.

We loved the property and we’re surprised add the exceptional location. It was also a moderate size and perfectly sat in the neighborhood. The breakfast was also exceptional.