Radisson Hotel Hauppauge-Long Island

It was close to the function I was at 1- could not check in early 2- they didn't even have my registemration.. they had to contact BOOKING 3- room was damp and musty smelling. 4- I paid their fees because it had a poll.. pool was not working, could have stayed down the street at almost half the cost 5- the bed was not that comfortable, cheap matress 6-when checking out I was standing at the counter, the 2 people there just kept staring into their phones, didn't even ask if they could help me. I WILL NEVER stay at a Radisson again, and question using booking.com again

It was quiet

The AC is controlled by the hotel. I did not have a choice to warm or cool my room. The air vent in the bathroom was clogged and obviously never cleaned. The toilet kept running. The back door to the hotel was broken and nobody needed a room key to get in. The pool was out of service my entire stay. Not cool, Radisson! Your name used to mean a lot more!

Thanks always to Steven, Kelly, Rosa and everyone there for making my journey more pleasant.

Two night stay was ok, back parking area can be better maintained and kept well lit.

Clean room and large dining/ bar area for more space and comfort.

Ants was crawl on my desk in my room the heat didn’t work but a manager did let me use his heater guy at the bar was very nice

The worst

Excelente

The lobby looks really nice. Staff are very friendly. The parking is free and plenty of parking. Pool was under maintenance. One staff told me I couldn’t do an early check in and the earliest would be 2:30 (check in was 3). Called the same day and was informed I could do an early check in for $50. Unable to use the TV unless you contact the front desk (with your own phone because the phones in the room don’t work) and the staff will have to come to your room to enter the code on the TV for you to watch it. The first room I was in the toilet didn’t flush, no access to the TV and the phone didn’t work. Second room there was no access to the TV (until the staff entered their code) and the phone also didn’t work. It smelled like mildew and I found out the next morning why (it rained all night and when I went to open the curtains the floor was soaked!!!). I was on the 3rd floor! The doors were unlocked on the sides and back and don’t feel secure at all (back door looked like it had been broken into). Asked for a print out at check out and was told it would be emailed to me.

No house keeper visited room 414, yet they cleaned 415 across the hall. The tub needs to be cleaned.

Ants in the room and bathroom. Bed and bedsheets plus comforter are dirty

The staff was very nice, but everything else left a lot to be desired.

It is being used as section 8 housing. My room smelled moldy and there were damp rid buckets in my room

Not a good experience money wise. Still waiting on the 100 dollar for incidentals to come back and of course they are saying banks fault but funny I've never had this problem anywhere else and they ran a payment 2 weeks after it was supposed to be ran causing all kinds of problems. And only one yound lady even tried to help with the whole thing. Every one else pushed it on to someone else who was never there at the time.

Clean smelled good and the front desk was very helpful the room was clean.

Phone didn’t work/ tv remote worked off & on(same problem after new battery)/ Spring sticking out at the end of the bed/bathtub drain cove broke & just left sitting there loose/ no breakfast info, None on Monday, eggs Tuesday but no potatoes bacon is sausage. Only Weekend has full breakfast for $16.99. Key stopped working & had to go back down to change it. No restaurant. Couldn’t even call down for any problem because the phone didn’t work????!!

Happy to have a clean room for the night. Rate was good. Hotel lobby is huge & had bar. Coffee available in lobby 24/7.

Overall decent stay. No frills, but comfy bed. There was an issue with my bathtub where the knob had to be replaced of which it was quickly done without any issues. Staff were friendly enough, but it is an older dated property. I would stay again if necessary.

I will not return. I wouldn't recommend this hotel to anyone. In addition none of the restaurants, snack bar or bars were open. The staff was new and poorly trained. Room was freezing, thermostat was non-operative and was a home thermostat, not a commercial stat. Lame Radisson really let me down.