The Westin Hilton Head Island Resort & Spa

I general we enjoyed our stay. Given the prices at the Westin I expect better toilet paper. The comforters were way too heavy for a warm climate.

Nice resort on a beautiful island. Great location for golfers. Unfortunately the weather didn't cooperate and most of our late-September visit was too cold to swim in the ocean. The heated pool may have been heated technically, but was still pretty cool to swim in. That left everyone trying to fit in the hot tub, which became a bit crowded. The property is in very good condition generally, although the elevator closest to the pool didn't work for us a couple of times and we had to take the stairs. As with most resorts, you are nickel and dimed for a lot... valet parking, self parking, daily resort fees, charges for chairs near the pool and cabanas. It seems like when you are paying these per-night fees that some of that would be included, especially in the off season. We might come back, but if so it would certainly be in the summer when we could swim in the ocean.

The rooms were comfortable The staff were very unhelpful, waiting time for check in unacceptable. Drinks overpriced and not value for money

Upon entering the hotel the lobby was nicely fragrant. Desk staff were friendly Most notable was the great shower pressure- delightful. Room cleaning was good however they never got to our room until late afternoon- just after we had been out of our room by 8:30am each day- annoying to us. Hotel cafe menu was good/pricey . Our bottle of Red wine came out of the refrigerator- a no no. Pool was very nice - there were several, server was attentive to bring drinks. Overall it is obvious that hotel has been newly purchased so they are working out logistics.

I simply cannot say enough about the staff working at this resort. They are incredibly customer experience orientated. My elderly parent were with me and adored by everyone. Hospitality is what will most definitely bring me back to this exact spot. Not a thing! Exceptional resort.

Exceptional

The property was absolutely spectacular! Exactly what you would expect from a high-end resort with friendly staff very clean rooms and overall one of the nicest places you could stay here at Hilton head. I would highly recommend this property to anyone looking for a higher end. Stay here on the island. However, it would be a cold day in hell before I would ever book anything through Expedia ever again! There is no fault of the property in regards to my stay. My one and only main complaint is about Expedia and how they failed to confirm my reservation at the property did not book the dates that I wanted in full because I used my one key cash balance to pay for a night of the room and as a result of doing that, it only booked me one night of the two nights that I needed in order to achieve my business end of things here on the island. To add insult to injury being that I use my rewards one keys to go toward the room when I arrived at the property I also had to pay again the hotel premium price to stay because Pt 2 had not done their job in regards to the one key Cash rewards system program agreement. Expedia tragically failed in every possible way they could and ruined my 50th birthday celebration to the point of as I’m writing this review. I’m currently looking for lodging and basically homeless at Hilton head Island because Expedia could not perform the one task that they brag about. They are so good at. I usually don’t leave a bad review for anyone ut this deserve blasting.

Current hotel guests are suffering from the anticipated closure for renovation. Staff did their best but obviously not enough of them. Housekeeping did not visit for 2 days out of 6 and breakfast took 45 minutes to arrive on the first day. Had an enjoyable stay but not as good as a visit 3 years ago.

Will be rectified after refurb.

Just great quality place

Hilton head

Superb

Pricey but first class. Helpful staff.

The resort is beautiful. We loved the pool area and restaurant options. The ocean access was so convenient and calm.

I stayed here based on the glowing reviews from past visitors. The hotel was clean, up to date and had plenty of activities and amenities. I stayed in a very clean and spacious room. I had a descent view of the water and could even catch the evening poolside movies from my balcony. Every staff member i encountered greeted me with a smile. We had a power outage,completely out of the hotel's control, but the staff was apologeyic and considerate. They were close to all the things I wanted to do but staying at one of the hotel pools was also a perfect option. I am so glad I stayed here.

I liked the property, the pool areas, the view, the main lobby and common areas. The restaurant did not serve good food other than the breakfast’s. The incidental costs were ridiculous. $20/day to park in an outdoor parking lot. $40 per day for cleaning services. $46 to rent two chair and umbrella at the beach, plus tips. This was for each day. The rooms were not great. Furnisher was outdated and the beds were not comfortable. The staff was very nice but most had english as their second language so there were a lot of miscommunications and mistakes.

Fantastic stay

The variety of things to do on campus. The cleanliness of each area we used during our stay. The staff were amazing! Nothing bad to say!

I loved the close and easy access to the beach.

Everything and Everyone was excellent and whole experience was above and beyond expectations. Thanks a million 👏👏👏