Best Western Plus Heritage Inn

Clean rooms, excellent breakfast, clean pool that is safe for littles.

Room was clean quick service

No working elevator to a 3rd floor room. Check in extensive/excessive. Went elsewhere.

Nice hotel 🏨 breakfast was awesome room was clean

Terrible service

Very easy check in and extremely comfortable rooms. Be aware of the deposit fee, and the first night fee that has to get taken out of your card before you check in. The app didn’t clarify but one phone call fixed everything due to the staff being very informational and attentive. We came to stay during our convention and although it was 15 minutes away from the convention center. We saved a good amount of money for our four day stay! And the breakfast was superb. Waffle maker and different protein each day as well as eggs being prepped differently. We will be booking again next year!!

The room was clean and well maintained. The hotel was conveniently located close to the highway.

M

I made reservations to stay over the 4th of July holiday in which I arrived to the room and got checked in, took up my belongings and the room came with an refrigerator and microwave so I went to store immediately to buy some waters to put in it since it was super hot out, needed to stay hydrated. Unfortunately I came back with my waters and act to put the in there and I was surprised by a team of roaches climbing over the Lil stuff out the car i was snacking and drinking on that i had already placed in the refrigerator!!!! There was nothing left to do but check out immediately so I we t to front desk and told them (WHAT THEY ALREADY KNEW) that the room was infested with roaches , Emily came to check it out and promptly got me checked out and refunded! It was still all bad with Fifa going on in Houston i had to make emergency accommodations on the other side of Houston luckily and got a decent room without roaches! Never stay here and if you do be prepared to take company home with you.

The room was clean, well‑maintained, and felt fresh when I arrived. The bed was comfortable, and the space was quiet enough to get a good night’s rest. The staff were friendly and welcoming. Check‑in was smooth, and everyone I interacted with was helpful and professional. Breakfast was simple but convenient. It had enough options to start the day, though it could benefit from a bit more variety. Parking was easy and stress‑free. Plenty of space, and access to the property was straightforward.

Excellent price for the hotel. Loved the breakfast. Great customer service. We were grateful to use the laundry :).

We stayed in Houston for a couple of days and this was a good hotel to stay in! The rooms are clean and well maintained. The pool is a nice add for those with families in the summer heat and breakfast was good! There’s also a gym though we didn’t use it. We did feel like the AC was a bit stuffy but otherwise it worked well. This is a good stay for families on a road trip or stopping in Houston for a few days or a week or so!

Just happened to go at a busy time and experience the “ok” service

Good size rooms, lots of facilities and convenient location. Great budget hotel

front clerks great and room service helpful. other than that nope. breakfast very basic my opnion trash

Very good

Superb

They went in my room to clean and find out my soccer jersey was missing. I was sure they took it. $300 jersey value.

Very good

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