Best Western Plus Heritage Inn

The room was clean and well maintained. The hotel was conveniently located close to the highway.

M

I made reservations to stay over the 4th of July holiday in which I arrived to the room and got checked in, took up my belongings and the room came with an refrigerator and microwave so I went to store immediately to buy some waters to put in it since it was super hot out, needed to stay hydrated. Unfortunately I came back with my waters and act to put the in there and I was surprised by a team of roaches climbing over the Lil stuff out the car i was snacking and drinking on that i had already placed in the refrigerator!!!! There was nothing left to do but check out immediately so I we t to front desk and told them (WHAT THEY ALREADY KNEW) that the room was infested with roaches , Emily came to check it out and promptly got me checked out and refunded! It was still all bad with Fifa going on in Houston i had to make emergency accommodations on the other side of Houston luckily and got a decent room without roaches! Never stay here and if you do be prepared to take company home with you.

I didn't eat breakfast I didn't like it the customer services, they do not taking care of you good, even though I forgot it my phone in the desk, just they laughed, you can check it the camera

The room was clean, well‑maintained, and felt fresh when I arrived. The bed was comfortable, and the space was quiet enough to get a good night’s rest. The staff were friendly and welcoming. Check‑in was smooth, and everyone I interacted with was helpful and professional. Breakfast was simple but convenient. It had enough options to start the day, though it could benefit from a bit more variety. Parking was easy and stress‑free. Plenty of space, and access to the property was straightforward.

Excellent price for the hotel. Loved the breakfast. Great customer service. We were grateful to use the laundry :).

Hotel is good Yes

Location Outdated the photos don't match what it looks like in person.

All good for the price All good

They did not refund back the deposit money

The breakfast good and staff friendly.

We stayed in Houston for a couple of days and this was a good hotel to stay in! The rooms are clean and well maintained. The pool is a nice add for those with families in the summer heat and breakfast was good! There’s also a gym though we didn’t use it. We did feel like the AC was a bit stuffy but otherwise it worked well. This is a good stay for families on a road trip or stopping in Houston for a few days or a week or so!

Just happened to go at a busy time and experience the “ok” service

Courtesy. Cleanliness. And Breakfast. Thanks The drive to MDAnderson

Good size rooms, lots of facilities and convenient location. Great budget hotel

front clerks great and room service helpful. other than that nope. breakfast very basic my opnion trash

They went in my room to clean and find out my soccer jersey was missing. I was sure they took it. $300 jersey value.

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Location was very handy to the highway The reception staff member on the morning we checked out could do with some customer service skills. She was quite abrupt and demeaning towards customers.