Hyatt Regency Houston West

Amazing

Clean room and staff was amazing

The Koi pond was excellent. They provided a toothbrush for my son who forgot his. Overall it was an excellent stay.

The place is old. The old musty air smell hit when as soon as I walked in . I have horrible allergies, and after 2 nights I woke up needing rescue meds This was the last lef of a two week road trip, and we ended a day early because of my need to breathe and my daughter having swimmers ear.

Excellent place to stay !!!

Beautiful place

The hotel overall was good! The lobby is cool with the koi ponds! The rooms are outdated but clean. Our only issue was room service… every time we ordered, they had issues with their system and it was 1-2 hours before we got our order and we had to call several times to get it.

Lobby is lovely & misconceiving because the rooms are very outdated, dirty & smell of sitting water & mildew. We had to buy febreze & Lysol to tolerate the smell. There was a roach in our tub, no hot water, beds felt damp, floors felt dirty. Housekeeping never cleaned our room. Drinks were good in bar, food was decent but overpriced. I WOULD NOT recommend anyone staying here.

I actually love the hotel itself. It has its own vibe. Very peaceful and relaxing. Staff was friendly. Hotel and rooms were clean but the room was not what we expected. They need to upgrade the furniture to give it more of a modern look. In my opinion, the room does not match the rest of the property and had an old like smell but I had my own air freshener so it was fine. Bed was comfortable, so overall, Great stay! Just need to upgrade those rooms!!

Nice to stay

The hotel was well maintained and very clean. The fish pond was truly one of the highlights of the hotel. Parking was free which was a great perk. However, the bottled water at the cafe was quite expensive at $5 per bottle.

Dinner not alot of variety to choose from the menu

Everything was great, I have stayed here several times before and will stay again every time I go there in the future. Gym is great, facility is awesome, staff is great and very safe!

Unfortunately, the second room was even worse. On my second morning, I woke up with multiple insect bites and discovered what appeared to be a bed bug on my bed. I have photos documenting the bug. No guest should have to worry about being bitten while sleeping or potentially bringing pests home after staying at a Hyatt. To make matters worse, my friend and I were treated rudely by staff when we politely asked to take a few photos before going out for the evening. The dismissive attitude made us feel unwelcome and was far below the level of hospitality I expected from Hyatt. Between the broken A/C, having to switch rooms, waking up bitten, finding a bug in my bed, and the poor customer service, this was one of the worst hotel experiences I’ve had. I respectfully request that World of Hyatt investigate this matter and provide appropriate compensation, whether through a refund, reimbursement, or another fair resolution.

Great stay…very nice staff and very comfortable bed. Great, clean bathroom and shower

This was my second stay on the property and it was wonderful. It’s very quiet and peaceful as always

Bar was nice, staff was very king!

Great

The property is very attractive, however it is showing signs of age. The carpet in my room was in desperate need of restretching or replacement. The amenities are small and not really worthy of Hyatt Recency standards. There are no vending machines on the property. The ice machine on the second floor did not work at all. On the brighter side, the staff was very kind and accommodating.

We truly enjoyed our stay at this hotel. Front desk was very friendly and helpful with accommodation to set up extra rolling beds for my kiddo. When we needed help to open up our wine, we had Noor who kindly assisted us with all ice, glass wines, etc. It was very clean, peaceful and pleasant. I would recommend this place to families.