Hyatt Regency Houston West

Unfortunately, the second room was even worse. On my second morning, I woke up with multiple insect bites and discovered what appeared to be a bed bug on my bed. I have photos documenting the bug. No guest should have to worry about being bitten while sleeping or potentially bringing pests home after staying at a Hyatt. To make matters worse, my friend and I were treated rudely by staff when we politely asked to take a few photos before going out for the evening. The dismissive attitude made us feel unwelcome and was far below the level of hospitality I expected from Hyatt. Between the broken A/C, having to switch rooms, waking up bitten, finding a bug in my bed, and the poor customer service, this was one of the worst hotel experiences I’ve had. I respectfully request that World of Hyatt investigate this matter and provide appropriate compensation, whether through a refund, reimbursement, or another fair resolution.

Great stay…very nice staff and very comfortable bed. Great, clean bathroom and shower

This was my second stay on the property and it was wonderful. It’s very quiet and peaceful as always

Bar was nice, staff was very king!

Great

The property is very attractive, however it is showing signs of age. The carpet in my room was in desperate need of restretching or replacement. The amenities are small and not really worthy of Hyatt Recency standards. There are no vending machines on the property. The ice machine on the second floor did not work at all. On the brighter side, the staff was very kind and accommodating.

We truly enjoyed our stay at this hotel. Front desk was very friendly and helpful with accommodation to set up extra rolling beds for my kiddo. When we needed help to open up our wine, we had Noor who kindly assisted us with all ice, glass wines, etc. It was very clean, peaceful and pleasant. I would recommend this place to families.

Staff was great. Would absolutely go back

Nice hotel, spacious room, good breakfast (paid separatelly), nice staff.

Love the natural sprawling grounds with coy ponds and green plants.

everything

This is not 4 star hotel. Room had cosmetic wears. While exterior of hotel looks modern, interior is not modernized, such as shower room, switches, lights, TV. I did not know Hyatt could have such hotel in their portfolio. I thought all Hyatt hotels are premium.

Great experience overall

Very clean and quiet

Great property and excellent staff.

Very nice beds. Great sleep. Smelled a little old.

Great property and pleasent stay.

We enjoyed our stay.

Amazing hotel. It's always the one my daughter wants to stay at. Love the ambiance.

Las habitaciones muy descuidadas medio limpias se ve que limpian mal , el sillón tenía huecos , el aire acondicionado no enfría bien , el baño demasiado desactualizado