La Quinta Inn & Suites by Wyndham Houston Channelview

Every day when I arrived in my room, there was a strong smell that seemed to be dampness.

Our check in was ok. The girl at the counter was nice. We had to sign a paper about vaping because it’s not allowed anywhere in the hotel which we are fine with because we don’t vape. Literally as soon as we were in the elevator to go to our room it smelled like weed. And our floor smelled like weed as well. When we were getting ready for bed I moved a pillow and there was a roach in the bed!! Upon closer observation you could tell that a lot of things on the property are falling apart. Like the walls in the pool room. Do not recommend staying here!!

Great stay. Would stay here again. Very clean, excellent staff

Staff

Breakfast was awesome, I can definitely recommend this hotel

Great

The location was too far from everything

It was a clan room, I arrived already pretty late but the receptionist was quick and helpful

Location was good for me . Had all the places that you would need in the area . Restaurants , places to shop , and was close to the job! The gym needed to repair the equipment.

Exelente

Staff was nice. Room was clean. Close to everything. It was great

When we arrived everything was fine. The second day, the cleaning lady came and I told her we only needed towels. I gave her the dirty ones; she never brought them. We asked at reception and they didn't have any. I had to go to the store to buy some so we could shower. And in the pool there were some people with glass bottles of alcohol. I was worried about my children and we went to our room instead.

I would not recommend staying at this hotel based on my experience. The room was filthy and clearly not properly inspected before I was placed in it. There was a dirty towel left behind, urine all over the toilet seat, and dirty walls. To make matters worse, I was charged $32 for the towel, despite it being something that was already left in the room. The hotel was also overbooked, and I was placed in a room that was not the room I originally paid for. There was excessive noise throughout the hotel after hours, and there seemed to be no control or enforcement of quiet hours, making it extremely difficult to get any rest. What made the situation even worse was my interaction with Maria, the Sales Manager. Her behavior was extremely rude and unprofessional. When I asked to speak with someone above her regarding my concerns, her response was essentially “Google it,” before she hung up on me. This is absolutely unacceptable customer service. I am asking for someone from corporate management to contact me ASAP regarding this situation, including the condition of the room, the $32 charge, being placed in a room I did not pay for, the noise issues, and the way my complaint was handled. I strongly advise others to think twice before staying here.

It was a nice place. Staff was pretty helpful.

It’s beautiful location and garden! Nothing is included, you don’t feel connected to the property because everything is totally spread out and everything is open to the public so definitely takes away from the feeling of a luxury hotel! Where was the fitness and spa area?!?!?

Pool was open until a good time. Nothing

I liked I that I had a good view and parking was very easy and there was nothing I didn’t like it was perfect for me

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Stayed for the first time at this hotel. I was expecting a very great experience but it wasn't anything close to it. The staff were friendly but I was gone during the day so we didn't have much interaction. The breakfast wasn't great. The cereal tasted stale, the waffles didn't cook 100% so they were gummy. The pool wasn't big and it was too cold to even go swimming in the middle of summer. No hot tub or Jacuzzi. The room was nice. Housekeeping kept it nice for us. However any slightest movement and if you are up on the high floor your downstairs neighbor will complain. Hotel smelled like faint cigar/cigarette smoke. Carpets were old. Overall wasn't a terrible stay but wasn't great either. Hope this helps!

Clean and quiet. Nothing