Sleep Inn & Suites Downtown Houston Near Convention Center

We loved this place and would definitely stay there again.

Husband fell in shower and staff did not seem concerned at all.

The location was far from the Downtown but easy to take the bus Breakfast was very simple

Everything Nothing bad to say everything was great

The location was close to our activities. Our room smelled moldy. The carpet was dirty and damp in our room.

Great hotel; recently updated. Stayed with family. Buffet breakfast was awesome in comparison to those offered by similarly priced hotels.

They have cable tv Air conditioner was dirty dust and mold

Breakfast was something we were looking forward to, 1st day apple juice was empty orange was watered down and the hash browns were HARD, no bread or to go options available. Another guest had asked for more eggs was told breakfast was done with 20 minutes left. Later was told eggs would be cooked it takes 12 minutes. Eggs came out FROZEN in the middle still. Second day we went down at 8, breakfast was already empty. Came down a second time 15 later and nothing had been restocked we came down a THIRD time eggs were stalked no sausage and hash brown looked cold in the middle still very disappointed . 2 out of the 3 nights we had to go back down because the cards werent opening the door to the room. Clerck had issues with even being able to reprogram different cards because they weren’t working. Was given multiple excuses but not a single sorry. Asked about manager was told would be in at 10am. Next morning at 10:48am I was told they don’t have set schedules and not available . The girl that was in front who refused to give her name with a horrible attitude told me she was a supervisor. Explained the situation was given different excuses yet not a single sorry for the inconvenience. I expressed to her as a supervisor she should be able to speak to guest in a more empathetic way and be more customer friendly she laughed and said “ you have a good day honey”. Just be prepared not a great experience. Rooms are clean tho

Polite, helpful front desk! Easy access, would definitely stay again.

Good area Clean

Clean room. Lobby was hot. Check in took time. First employee handed it over to the next guy to check us in while there was plenty of time for her to do it. Had to sit down in lobby for him to check us in while she left her shift.

Excelente

The noon checkout was nice. The shampoo and conditioner containers attached ti the shower wall were confusing.

I liked that free breakfast was available. McDonald's, Whataburger, Subway, and a gas station convenience store are in walking distance, as is the red line Metro station at Moody Park. Staff is very helpful and friendly. The eggs were edible, but not the best.

Came with my daughter for spring break. Nice and quiet location, not too far from the city or grocery stores. No complaints

Get breakfast is great and a location with very easy to find.It was right off the freeway Can I think of anything?

Perfect location to event we were attending. Noticed several baby roaches. Never saw any grown ones, but definitely like 5 babies all in the bathroom. Plus side no bed bugs.

The hotel and rooms were clean, and the staff was very friendly and helpful. Overall, we had a pleasant stay. The only downside was that there was a notice damp carpet smell throug the hotel room. Because of that we didn’t try the breakfast so I cannot comment on that. Other than the odor, the cleanliness and excellent customer service were appreciated.

Staff is nice and parking was easy to access.