Holiday Inn Resort Jekyll Island by IHG

Not so positives: The TV channels kept blurring, The patio furniture provided had bugs and webs all over it. The back patio had webs all over it as well. There were multiple webs found in the curtains by the AC (inside the room) and near the corners of the front door(inside the room). The bathroom shower had mildew all around the base of it and the shower head had lots of limescale build up on it. Upon entering the room, there is a bit of a chemical cleanser and mildew smell in the air. Overall experience: Really enjoyed my overall trip. With a cleaner bathroom and stronger pests control this could easily be a 10 out of 10. I don't have any photos of the problem areas but I did take a few lovely scenery pics just steps away from my hotel back door .

The extra charges into the resort and breakfast was an extra charge.

Amazing place to stay!

Excellent location! Everything was really good. Did not eat at the restaurant on site so can’t say but saw lots of other people there. Just wish it was a bit less expensive.

Location Ppl at front desk were rude, bikes were free rentals but dangerous! My husband has zero brakes and almost hurt herself and another family. My sons had a flat tire and there were many tripping hazards. Staff didn’t care about any of those issues

Cons: our hotel room had a funny smell. We kept having to ask for towels because they did not give us the accurate amount per person. When idif ask, the front desk staff were not accomodating.

Room ground level with ocean view. Had bikes to use had plenty of parking. This is a dog friendly hotel should not have carpet in rooms. I do not have pets room smelled like wet dog when air was running. Service at bar for dinner was not good service.

Perfect if all you care about is price and have zero standards….. Arrived to the property at 2 pm. Check in is at 4. They literally make you wait until exactly 4. We know because we came back at 3:45 and they said we have to wait until 4. While we’re waiting we went to the bar area outside. The bartender looked like she hasn’t smiled in years and the drinks were awful. $14 a mixed drink and we ended up throwing them away. Once checked in we walk to our room and it smells inside the room Like it got wet and never cleaned and the AC wouldn’t go below 74. We left and went out for the night and decided to grab another drink at the bar thinking maybe it was just what we ordered…. No we also threw those $14 mixed drinks away. Fast forward to about 9 pm we’re watching TV in bed. The power shuts off in the entire place. No effort was made from staff to talk to guest or offer a refund or discount. We went to sleep in a hot, smelly zero power room. Never again.

The breakfast was a buffet and was delicious

Nope, we had to store it behind a desk in the lobby open to public. I mean, our risk but NEVER have I had a Motel/Hotel not at least try to help us a little here. Asked if a room was avail early could be check in.... "Sure" was the answer. "Give me your phone number". No attempt or effort was made at all to facilitate that request. Then, at 4:00 pm we show up in the Lobby to check in.... There's already a line 5 deep to check people in... Any luck we might get some priority since we've now been there 3 hours? NOPE, wait in line....... Bottom line, I won't be back and would not recommend it.

Very open and inviting. Lots of activities The rooms don’t have kitchen areas.

We love it. Room is clean and location is perfect Rudeness of one of the staff when we asked about coming in a day early and if they had a room.

I was charged an additional 30 dollars for who the hell knows. I wont go back

This property is very clean and well maintained. The staff was super helpful with questions. The restaurant on site was very yummy. Highly recommend.

It was a lovely place.

Amazing resort, very clean, lots of amenities, and a very friendly staff! I definitely look forward to staying here again in the near future!

Water pressure goes in and out the later you shower. The light was flickering anytime it was on. We didn’t use the light because it was so strong. Our room keys were shut off mid stay and we had to go fix it. Little things that were annoying and an inconvenience . Location to the beach is awesome! Rooms are spacious. Rooms are clean. Staff was nice.

The location can’t be beat - right on the ocean, right on the bike path, two restaurants on either side so you don’t have to drive anywhere if you don’t want to. We have stayed here several times, however on this trip we noticed how rundown the property is looking. Lots of stains, chips, and scuffs on the walls, lots of rust on steps and railings, shower looking old and dingy, dirty carpeting (the water in the floor of the shower would turn black when you stepped in if you had been barefoot in the bedroom). The whole place needs a refresh.

We loved the location of the room facing the ocean with a door leading out to patio and view. There is a bike path the runs around the island and bicycles where available to enjoy. We will definitely stay here again. Despite some issues, we still enjoyed our stay overall. The back door was extremely difficult to open and lock, and the security chain on the door was broken, which was disappointing. The bathroom floor could have been cleaner. The bikes could also use some TLC — the first bike had no brakes, and the baskets were rusty and falling apart; however, they did ride nicely once in use. The air conditioning was also not very effective. While there were definitely areas that need improvement, we still had an enjoyable stay.

Found 5 bugs in my room. There were hairs in the bathroom that were not mine. They have an outside bar but would not open the windows so you could sit there. I had to go off site for dinner and drinks with my dog and that was not the plan at all, Island is beautiful but this hotel is not, Would not stay here again. I expect more from holiday inn.