Executive Inn

Cheap Roaches room smelled musty and could hear the people in the next room through the walls

Clean and friendly staff Nada

Very nice It was still under construction and smelled like paint no tv that stayed on you had to keep signing in .

Like prices TV wasn't working for my first 5 days but they fixed it

We didn’t even stay and lost out on the money I paid. The smell was horrible, the sheets were dirty and there were roaches crawling around

Nothing All of it. The people sucked. It was a waste of my money.

It was reasonably priced The roach infested room

First room 222 the door didn’t lock and window could be slide open from inside second room the inside door handle was broken the people ubove me were loud and disrespectful office didn’t do nothing about it and wouldn’t refund my money also has bed bugs and roaches

Front officw not overly accomodating. Spent 45 min trying to check in. I was the only customer. No exaggeration. Maybe it was an off night for them.

Nothing The people at the hotel were rude. They have the phone if the him so you can't call. They wanted me to pay cash only. Went next door and got a room instead. Found out this hotel is actually concerned by the city and they aren't supposed to be renting rooms at all

Absolutely the worst hotel experience I have had with Hotel.com

Yes

Rude staff. The room wasn't ready and turned me away twice so I went and stayed somewhere else. Don't waste your time going to this place. Horrible business.

Room was clean. I didn’t like the broken window wasn’t replaced correctly. The sound on my TV didn’t work for my first three days stay also my Neighbor was really loud, screaming all night pounding on walls and yelling standing on the porch pounding on the rails..

they never let us get inn i need my refound

Roaches in the room , stains in the blankets , stains on shower towels

It was ok for a last minute thing. The price was reasonable.

The room had roaches in the bathroom and the room could have been alittle cleaner.

Not sure how this place got any positive reviews . Driving cross country and decided to stay to get some sleep checked in at 1030pm and left at midnight because of the unsafe unsanitary condition of the room . AC did not work and it was over 90 degrees that day . Bed had no actual sheets just blankets put on top of it and uncomfortable and itchy . Holes in the wall rust and calcium build up everywhere. The last straw was when a cockroach fell on my face when I was lay in bed trying to sleep. Waiting on my refund this place needs to be shut down and or reported to the health department. Stay far away .

Showed up to check in since we were driving on the road the day we booked the room, they allowed us to book after check in time before we left our house, i called and asked if we needed to move it to kust saturday and sunday since i booked it after the check in time and they said no that it be fine just to check in when we got there. We got into Kilgore and at the motel by 6 am, i tried to check in and they told me that they canceled the reservation and sold out the rooms. I asked if we wouls get a full refund due to the insurance we paid for on the app and they said yes. When i called again since i had not see the one key cash go back into my account and or the money we paid they said that i was beinf charged $119.50 for no call no show. I had to go to the Motel 6 next to them and pay $80 for a room which is a lot cheaper than this motel but they still had my reservation going on the app so some random person got my room and it was apparently fully paid for and they refused to do a refund when Expedia called. I called their main OYO center and they told me that the property "Agreed to a full refund and i will recieve a call from their agents to refund the $119.50" never received refund or the call. Do not recomend this motel.