Sonesta Essential La Porte

Bad

The rooms are so good, beds and ambiance are well maintained, staff is very good, friendly and breakfast is so delicious.

How clean it was and how polite the staff was. No complaints.

Superb

Very good

Clean and staff very friendly Nothing

Nice cheap hotel, staff are very helpful, rooms are clean, AC works well. However, my ac stopped working my first day but when I notified front desk they moved me to a new room to immediately which had a working ac. The lights in the hallway on floor 3 flicker a lot. Overall a great deal.

Staff was not friendly and poor service

I rarely leave negative reviews, but this hotel was one of the worst experiences we've had, and we will never stay here again. The room had a disgusting smell when we arrived, and it was obvious that cleanliness was not a priority. We found hair in the room (three different hair colors, so it clearly hadn't been cleaned thoroughly), the bathroom flooded, and the mini fridge was leaking, leaving water all over the floor. We went to the front desk to report the issues, and the employee, Sam, told us the bathroom was probably flooding because "someone upstairs showered too much." That explanation was surprising and did not address the problem at all. Regardless of the cause, guests should not have to deal with a flooding bathroom. Several basic amenities were also missing. The body wash dispenser was empty, there were not enough towels, and there was no hair dryer in the room. The hotel also advertised an ice machine—there was even a sign and a dedicated room for it—but there was actually no ice machine available. Breakfast was disappointing as well: the waffle machine was there, but there was no waffle batter, and they only offered margarine instead of butter. The customer service made the experience even worse. Because of the condition of the room, we considered cutting our trip short and asked Sam what our options were. His response was simply, "I don't know," delivered in a rude and dismissive tone. Between the poor cleanliness, maintenance problems, missing amenities, and unhelpful customer service, this was an extremely disappointing stay. I would not recommend this hotel to anyone and will definitely never return.

Clean, peaceful and good breakfast

It was not bad

Very nice here wish the price was low r

Staff was nice had a elevator Elevator was dirty the chair in the room was dirty very dim in the hallways the pool was freezing cold

Exceptional

Very good

Very good

Very good

The hotel itself is nicely renovation with visually appealing selections and seems well maintained. Our room however smelt musty and the linens felt damp. It improved slightly after the air conditioner was turned down but the smell woke me up a few times throughout the night. If we were staying more than 1 night we likely would have asked for a different room. The gym was uncomfortably hot. Breakfast was adequate but the hot items weren’t the best. Eggs had a strange texture (even comparing to standard hospital or powdered eggs). For the value, it was a nice average stay and a nice easy commute to the port of Galveston.

Very good

Could improve: breakfast