Split Rock Resort

Clean room

No hay mucho que hacer.

Deben mejorar el Internet, actualizar el parque de agua, la piscina de fuera deben mantenerla mas limpia, me encanta la tranquilidad y el ambiente familiar, pero deben actualizar muchas cosas para dar mejor confort a los huéspedes.

Super dirty and ran down, do your research on this place and believe all that you see. And if you decide to check out early due to dirty rooms they wont provide refund. It was not so disgusting in the past, really needs serious renovations, not cover ups.

Lit Lobby. The play ground area was unkept. You had to make sure you bring your own sponge dish detergent and cleaning supplies because they never came to room for turnover(broom, dustpan etc) . Oh and let’s not get into water park. 3 major rides were down and has been over a year and they still over charging for it which I think if you stay there it should be little to nothing! Since all these activities are at a low, Why is the hotel rate still so high? The pool water outside was green and the lady in bowling alley accused me of taking a bowling pass off her cart in front of people. I spent almost $1000 for 4 days and you think I would steal number 1 and number 2 a damn $6 free bowling pass. I was so embarrassed! I complained and was told someone would call and no one ever did!

The room was excellent clean staff was amazing very helpful breakfast was another shocker really good and they serve until 11AM nice 👍😎 check out was at 11am as well just another plus and the kitchen in my room was very helpful I will definitely stay again

We stayed to attend the wine festival. The festival was good but the building and room was very run down.

customer service was great did not like the shade and the windows not working

I have called several times this morning. Been put on hold and then deliberately hung up on. I'm trying to reach somebody in the billing department regarding the billing discrepancy. I would not recommend this place to my worst enemy and I will be writing corporate about this particular facility. Don't stay here.

It was very disappointing to see the resort in such bad condition. I stayed in room 3652. The room wasn’t filthy dirty but it wasn’t clean. Good thing I bought my own cleaning supplies. The room was dingy and it had an odor to it. The windows are old making the room very cold. The air worked, but the heat not so much. The furniture is very old and the bed was hard as a brick. We had a full kitchen with no pots or pans, silverware, plates, bowls or cups, but yet we had a coffee maker. I was told by the front desk that 2nd floor was the only floor with a stocked kitchen which makes no sense to me. Our sheets were soiled when we arrived. I had to request clean sheets. The blanket had a yellow stain on it. We didn’t have washcloths in our room nor did any other room that the people in our group stayed. I requested a tea kettle and wash clothes but I didn’t receive neither. Someone had a bowel movement in the pool and the pool wasn’t shut down and sanitized creating a health crisis. Someone had a bowel movement in the hall on the 3rd floor. Our smoke detector activated because of the steam from the shower. It alarmed for about 10 min and no one never came to make sure it wasn’t an actual fire. I requested a walk in shower when I booked the room but we had a tub that was really hard to step in to because of back issues. The resort is dilapidate! Just pitiful!

The hotel has a horrible smell. The rooms smelled awful. I came with a group, some had no AC and the staff only offered a fan. The rooms were not cleaned very well. The kitchen area counters were sticky and had stuff still on them. The paint was coming off in the bathroom. There was no iron, only an iron board. The tv did not work. This hotel is a rip off and they should be ashamed of themselves. It is do for an absolute overall makeover.

Nice enough staff but this place is a dump! Definitely worth it to stay somewhere else. Room was clean but kitchenette was useless with no utensils. Couldn't use the pool as water was dripping into it from the ceiling and it appeared that the filters were off. Mini golf was not usable. Whole place had an eerie feeling like it was haunted.

We asked for a room on higher floor and were given a room on first floor, closest to lobby… there were like 6 cars in the lot first night, so rooms were available. We also paid for king bed and we were given 2 queen beds. There were bugs in the room coming in from patio door. We reported the bugs and they offered to have someone “clean it up”… they did nothing. We bought Raid and used it the whole weekend. It’s June and restaurant was closed, only the food court was open. The young man who checked us in didn’t mention free breakfast, access to water park, or amenities, yet the people before and after us were offered these. Pros - jacuzzi tub, large bathroom, large room, good kitchen, off resort property is a beautiful lake, and Sweet Cravings in Blakeslee is yummy! Cons - poor communication, bugs, lack of restaurants/food on property, inconsistencies with check-in process. We will be back in Poconos next year, but will be staying somewhere else. Cannot recommend this resort.

The hotel was very dated. The first room they gave us did not have working AC, so we had to switch room (which took about 2 hours to sort out). Our bathroom light/vent did not have a cover. The carpets and bedding had stains. The kitchenette had no utensils or trash can. There was no ice machine for guest use. The room did not have regular TV, so we had to sign in to our netflix account.

Upon arrival we immediately requested a refund.

Ac didn’t work, all three tv’s in the room didn’t work, no clean towels or trash removed during entire stay. Arcade and bowling was good for my son (6 year old) but I won’t be staying here again.

Very outdated

My son had an accident here and they wouldn't give me a statement and claimed their phone was not working and that nobody can help me with that.

When leaving the resort the second night there was a leak in the main lobby by the entrance. The elevators were also out of service. Split Rock needs a serious makeover and we will not be returning.

Personal muy amable 100% recomendable