Quality Inn Lebanon - Hanover

Staff was VERY HELPFUL, pleasant and well mannered...Breakfast was abundant and delicious. Working ice machine. Clean and well-sized room.

Everything was clean and staff was very kind. We appreciated the stay1

Friendly staff

I think the only reason this has low stars is really due to no pool and the age of the property.. It's super close to Dartmouth Medical Center In Lebanon/Hanover and has plenty of food choices for the stay locally as well. The parking was right outside our window too, which always makes me feel better in a new place. The property is a little older but if you are looking for quiet place this worked well for us.

Keep up the great job you’re doing. Thank, Sindi Mensahn

No vending machines or pool.

I needed this room in a pinch because my mom was in the hospital. The pricing was reasonable, the staff were extremely helpful, the room was clean and I was so close to my mom. I will definitely be staying here again and even suggested it to my step father for this evening.

I had a nice stay after a full day of traveling from Europe. Very welcoming staff during check in and out. Bed was very comfortable and great shower.

Close to my jobsite

Everything was fine until the morning when we took showers when the water Lukewarm at best. Which is why I gave our stay only 3 stars.

At 7:00 a.m., when I went to take a shower, there was no hot water. I reported the problem, and the front desk employee told me they would reset or repair something in the water system. Hot water was finally restored around 9:00 a.m. Fortunately, I was not in a hurry to leave that morning and could wait. Technical problems can happen in any hotel, and I understand that. What I found unacceptable was the complete lack of concern shown by management afterward. No manager came to apologize, explain what had happened, or even acknowledge the inconvenience. There was no offer of a partial refund, a credit, or even a small gesture of goodwill. In previous hotel stays elsewhere, management has always made an effort to recognize any inconvenience and demonstrate that they value their guests. Customer service is measured not by whether problems occur, but by how a hotel responds to them. Unfortunately, in this case, the management failed that test. A sincere apology or even a small gesture of goodwill would have gone a long way toward showing that they cared about their guests' experience.

Lovely staff, super comfortable bed, and a nice breakfast. Very convenient location for my needs

The design of the room is a bit uncanny and the lighting was not great, but the bed was comfy, everything was clean and no real complaints

We just had a quick overnight for a concert. It was a clean and comfortable stay.

The staff was amazing and the rooms were very clean. The beds were comfy and same with the pillows. They gave me a snack bag when I got there with some treats. Very nice place

The property is older, but you can see they have made some updates and keep the property as clean as possible. The bathroom was dated, but the room is large and the beds, rugs are clean. When we had a question on the TV the front desk was helpful.

Overall, I don't mind staying again here.

Large quiet room. Super comfortable bed with good pillows and nice linens. Loved the walk-in shower which had good pressure, lots of hot water, a free-flowing drain and convenient dispensers for shampoo and conditioner (would be nice if they could add one for body wash). Sufficient surface area around the sink to set toiletries. Siri at the front desk was very welcoming and pleasant. The only chair in the room was the desk chair so there was no place for the second person to sit, which was very inconvenient. Despite this issue, we enjoyed our one-night stay and recommend this property to other travelers.

Even gave my little man a to go snack before we checked out. Manager was awesome! Had a little issue with my a.c in the room. Shutting off but it was still comfortable so no real complaints

No pool