Courtyard by Marriott Hanover Lebanon

Nice location near DHMC, just across the street!

Had washer and dryer we could pay to use. Right off the main road, so location is good. They gave the room away that I booked 5 months in advance, then tried to blame the fact that I booked through a third party -- Booking.com. They gave me an inferior room, then staff told me they don't have to honor what's booked through a third party. I showed them my printed booking reservation and asked them to show me where it says that. They couldn't. That's because they were lying. I have used Booking.com to book rooms literally all over the world. I have never had a situation where they gave my room away. The room they gave me was for someone named Jessica because the television said, "Welcome Jessica." I assume Jessica was in the room I booked. We couldn't change rooms because they were sold out. The air conditioning sounded like it was dying and never got really cold for the duration of our stay. Finally, they only clean the rooms every other day. I found that out when I returned to dirty room after being gone the full day. Marriott is my favorite hotel chain. I have stayed in Marriott locations from Los Angeles to New York City to Baltimore to Chicago and everywhere in between. This was the worst location. I can't believe Marriott put their name on this location. Marriott should remove their name because it's not up to standard.

Very clean property. Beautiful setting. Staff was helpful. Wish there was coffee in lobby that was complimentary.

Everyone was very friendly and helpful. Great place to stay.

Room was clean and nice.

Not sure if I needed to ask, but I was there for 4-5 days and they never came to clean the room nor take the trash. I sat the trash in the hallway and they took it but that’s it.

Very good

The room was clean and comfortable. The toilet didn’t work properly, the tank took a very long time to fill, so we filled the ice bucket with water and used it to help flush, There were signs in the elevator and elsewhere promoting the restaurant, but it wasn’t appealing. It was simply a part of the lobby with some tables and chairs set there and a limited menu. At breakfast time, the coffee was good, but the fruit on the counter was sad-looking and didn’t bode well for any other offerings. We passed. And what’s up with charging extra for parking? The $10 invoice we received after paying Expedia in full was truly the epitome of “nickel and diming” the customer,

The lobby and common areas were clean and there was a lot of seating. Our shower was filled with other people's hair but other than that the room on the first floor was clean and quiet. Staff was helpful and accommodating to our late night check in.

Very clean, convenient location, helpful and attentive staff

Very very nice up dated and great staff but not happy paying 10 dollars to park. Pay enough for the room. Rooms were very clean and nice gym and love sitting outdoors by the fire.

For the price I would have expected to have amenities such as coffee offered in the lobby. The pool is closed and no options for dinner. the option for breakfast was a POS Starbucks in the lobby. Our room was fine but I would definitely look at other options before booking again.

Beautiful place. Excellent helpful staff.

Room was good. Clean. Staff, especially girl with blue hair was very unprofessional, dressed unprofessional, not willing to answer kindly. If a he was on her cellphone, she made you wait. Not fit for the job in our opinion. Also we wanted to use Dartmouth hitchcock "Rest Easy " program and because I booked through booking.com, they don't offer it. i was p'd that I wasn't given 30% discount. I should've been given that discount. Pool was not available, apparently it's been down for some time.

Room was good. Clean. Staff, especially girl with blue hair was very unprofessional, dressed unprofessional, not willing to answer kindly. If a he was on her cellphone, she made you wait. Not fit for the job in our opinion. Also we wanted to use Dartmouth hitchcock "Rest Easy " program and because I booked through booking.com, they don't offer it. ? i was p'd that I wasn't given 30% discount. I should've been given that discount. Pool was not available, apparently it's been down for some time.

It was a clean place to stay for the 11 hours we were there. We were 2 elderly sisters and my daughter. Immediately upon arriving, the sofa bed was not made up, nor could we open it. Had to call the front desk to have someone open it. The toilet was way too low for elderly guests, and there were no grab bars to help them up, which made it quite difficult. The pillow was absolutely non-supportive. Other than that .... the stay was fine. We did not have breakfast or anything since we had to be elsewhere early.

Excellent stay here the place clean staff was professional rooms are spacious

There were no clean towels offered until requested after several days. There was a parking fee which was not disclosed when making reservation. Due to emergency no time to make reservation through optional channels. Thus, the Rest Easy option for reduced rate was denied due to third party booking. Not offered a receipt at checkout for the same reason. Under different circumstances I would have changed hotels. For future stays I will seriously consider that.

Would not stay at this hotel again for that reason alone .

Also they could only give us one key when we needed two, but that was because they were transitioning to a new system. Otherwise it was good.