Extended Stay America Select Suites - Chicago - Darien

Clean room and kitchen

No blow dryer

The cleaning lady was friendly and gave us an extra bar of soap. Whooo who No coffee on property. There was no shampoo or conditioner. There were no amenities at all. The room had a kitchen with nothing. For a $$ charge they would give you 1 place setting. The front staff was cranky.

The staff was OUTSTANDING. From the front desk to the housekeeping, they were all extremely helpful and accommodating. ESA has a great bunch of people working there. This facility is in DESPERATE need of refurbishing and deep cleaning. I believe that this facility is heavily used by Argonne National Lab to house their summer interns and the like, and frankly the place looks like a frat house. Peeling paint, gouges in the hallway walls, and stains on the carpets and countertops. The room's windows were FILTHY on the outside...nothing the housekeeping staff would be able to clean from inside the room. If I had to use one word to describe the facility, it would be 'shabby.' (Also, I find it RIDICULOUS that ESA charges $40 to 'rent' basic kitchen items...had I known this was the case I would've just reserved a 'regular' hotel room someplace!)

Budget. Hotel what was expected

The staff and location was Excellent. No ice, no breakfast.

I pay similar price for much more amenities. Floor is hard wood, no carpet. There is no breakfast, no gym, no pool. Some lights were not working. Bathroom did not have body wash, conditioner and we had to ask front desk for shampoo. They gave us bars of soap, but was not even scented. This is first time I see a hotel with no coffee offered either in the room or in the lobby. Laundry room behind the front desk was dirty and trash on the floor. This more like rental apartment than a hotel room. I guess if u know what you are getting, then it is good enough. We had a decent night sleep with no noise or hollering.

Noting --- I couldn't with to leav Unclean lobby. My bed sheets were not changed. No soap, no shampoo, and no shower gel were provided. The overall cleanliness and guest service were very disappointing. its street motel

Parking was ok

My wife and I have been coming to that Extended Stay for years. So in coming back to?the city , I wanted to go where we are familiar. After getting settled in our room, we started noticing changes quickly. We didn't like the changes in towel service , pots, and silverware. Then the major kicker, and I'm glad my wife is observant because something that we were always used to was " garbage removal from the room " ! And if you forgot to take the garbage out , you would be fined. That was to much for us. So for those reasons, we won't be back .

Had to wait for a bit at the front desk while a room was identified. Bed was good, room a bit shabby/run down. Lights next to bed did not work. Only bar of soap, no shampoo, conditioner, hair dryer. In the morning there was no one at the front desk or around the lobby area. Front desk had a non-rtransparent pull down safety door. Wasn't asure how to check-out, so just left.

Location Everything what

It was a place to sleep It was sketchy at best.

Not much here no hair dryer ice

The kitchen did not have pots, pans,silverware or even a coffee cup. All would be provided for an extra $60. The lobby was not open when I first arrived. No remote for the television.

Nothing, it’s outdated , bad shape, the mattress in 117 is horrible The mattress is so old the the springs are coming out

Didn’t get breakfast ?

Yes it is a fabulous place to be the people that were working there were very great the room for clean the hallways were clean the entrance was clean and it was snowy-ish they do really well

Staff is pretty friendly No ice machines, have to pay ridiculous fees for cookware, needs remodeling

Staff were all very courteous and helpful. We had an erratic noise problem with the HVAC unit's fan. Not consistent enough to warrant having someone come in to repair it, but is was loud when it happened. There were only washcloths and bath towels in the bathroom--no hand towels. Furniture was functional, but many pieces had dents/chips, etc. The prices on the vending machines were exorbitant, leading us to pick up more supplies (soda/chips/crackers, etc.) at Walmart instead of at the hotel since the point of staying at the Extended America Select Suites was to save money.