Best Western Plus Lewisville Flower Mound

Geeat

Miss Cindy was the absolute best! My family had never been to the area and she had so many amazing recommendations and definitely went above and beyond for us! If we ever visit again I hope to see Miss Cindy!

Everything was perfect

The staff was super nice & helpful with AC trouble, getting an extra towel or 2 when needed. As well everyone during the day welcomed you as you walked in and told you to have a nice day as you left. Great experience.

Everything was 10/10. Staff were very kind and friendly. Rooms were very clean so great job on the cleaning staff! Breakfast was delicious. Nothing to complaint about.

Very satisfied with our room and workers. Breakfast was good and full filling.

Great

The hotel was quiet, which made it easy to get a great night’s sleep, and the location was perfect—close to restaurants, shopping, and the airport while still feeling peaceful. I also appreciated the attention to detail throughout the property and how professional and courteous every staff member was. Overall, my experience exceeded my expectations. If you’re looking for a clean, comfortable, and affordable place to stay with outstanding customer service, I highly recommend the Best Western Plus Lewisville. I would definitely stay here again on my next trip!

Yes

Wonderful hotel we loved it

All was great. When I'm in the area again, I will reserve the same place. Thank you.

Cindy the evening manager was awesome. However, there was a roach crawling on our bed once we got settled in. The TV did not work. We originally thought it was the remote as the one of the batteries said 11/25 on it. I went down to the front desk to report the roach (provided picture) and stated the remote was not working. For the roach part Cindy said she would we report this to management and wrote in a binder. there was this other gentleman who also apologized for the roach but said like all creatures they too want to find a way to live. No, we will refund your money, give you a discount, move you to another room. Just apologies and a circle of life story. I go back up to the room with new remote, only to find that the TV still will not turn on. by this time, we are tired and just went to bed.

Rooms very clean and big, they do offer play pens for baby’s. Where the hotel is located is a great spot there’s a lot of stores,fast food and gas station close by. The staff they treat you well. Good breakfast.

Breakfast was mostly standard stuff but instant oatmeal and grits from the machine was not good.

We have stayed at this hotel twice. Both times, the front desk was welcoming and helpful. The hotel is well-maintained and neatly decorated. The rooms are clean and quiet. Breakfast was well stocked and there was space to sit and eat. I would definitely stay here again.

Very friendly and helpful staff! The breakfast was really good and the property was clean and nicely kept.

This is an older Best Western but it was very clean and most people are very friendly. Walls are thin and my son and I got two complaints around 8:30pm about my son walking to loud. I felt like he couldn’t walk around because of the person under us. Not really complaining it was just frustrating.

I came to stay with my 5 year old for a mommy and me weekend. 5 minutes after getting into our room the smoke alarm went off for no reason. Of course my son was terrified. He would not re-enter the room for any reason. The hotel apologized and said the smoke alarm was faulty and they moved us to a different room. My son, who had never stayed in a hotel before, was still terrified. He didn't want to stay any longer. We were supposed to stay 2 nights. I couldn't make him stay more than just the first night. He truly is traumatized over the whole situation. I asked very nicely if they would refund me for the second night since we were checking out early. We checked out at 8:30am. They said they could not because I purchased through Expedia. This was very disappointing.

Clean rooms an pool was nice place in the evening good place to stay

Very nice hotel enjoyed every minute of it. The staff was great. The pool was great and we loved our room. Will definitely stay again.