Homewood Suites by Hilton Chicago-Lincolnshire

Exceptional

Stayed with family, it was a well managed nice place to stay, I just feel that the break wasn’t that great.

The only thing I liked about the property was the location. The bed was uncomfortable. The pull out sofa had little to no cushioning. The sheets were stained and the towels were rough. I asked for my room to be refreshed on the third day and they never returned.

Disappointing

The two-bedroom suite was very nice and well kept. Breakfast is pretty decent. Staff was friendly and helpful. There's onsite laundry machines (need to pay) which was helpful since we're traveling with kids.

​Dear Homewood Suites Management Team and Guest Relations, ​I am writing to express my deep disappointment regarding our recent stay at your property. As loyal Hilton Honors members, we expect a certain standard of comfort and service, but our experience fell drastically short. ​We booked this trip to celebrate a major milestone—a family member graduating from the U.S. Navy. Unfortunately, our stay was overshadowed by severe room maintenance issues and poor customer service: • ​Severe Plumbing Failures: Our room had multiple plumbing issues, including a stopped-up sink, a shower that failed to drain, and a non-functioning toilet. • ​Unacceptable Guest Expectations: Rather than resolving the issue, staff required us to plunge our own toilet, which is completely unacceptable for any guest experience. • ​Dismissive Staff: The front desk clerk, Jamie & Andres , was unhelpful and displayed a lack of empathy toward the condition of our room and our overall experience. • ​Lack of Honors Recognition: Upon arrival, we noticed other Hilton Honors members receiving complimentary welcome bags, yet we were completely overlooked and offered nothing. ​This visit was meant to be a celebratory occasion for our family, but the lack of basic maintenance and poor service ruined what should have been a memorable trip. I am requesting that management review this situation, address the behavior of the front desk staff,

Very comfortable

Room was comfortable size; bed very comfortable. Loved black-out curtains. Grounds very pleasant. The breakfast was horrible. Not real eggs, oatmeal was running, sausage cold. 2nd morning, we went elsewhere - so not a great value for us.

Rooms very clean and tastefully decorated. Very comfortable beds too!

Pros: location off the interstate and on a major east-west road, quiet and clean rooms, pet friendly, lovely staff, warm pool, and (for my family) easy sidewalks and neighborhoods to use for walks. It was rainy while we were there but there is a wonderful outdoor space with at least one grill, tables, and general seating. Cons: Breakfast was our only disappointment - and the timing of our breakfast and the stay may have been a double whammy. I believe we were there on a graduation weekend for Sailors at NAVSTA Great Lakes. The hotel was very busy on both Saturday and Sunday mornings. On both mornings about a third of the labeled food spots were completely unavailable and many others needed refilled. There were labels and empty spaces for a variety of items beyond the standard waffles and eggs (including a few vegan and gluten friendly options!) so a fully stocked breakfast area would turn this into a major win! As an FYI: there seems to be one entrance to the hotel, and it is shaped as a V. If you are booked at the extent of the hotel getting your bags in and out may not be quick. Regardless of these factors we would absolutely stay again. Neither are true complaints, just data to use when planning your stay!

Exceptional

Starting off the lobby vibe is so nice!! The front desk Natalie was very welcoming and kind! We stayed in a 1 Bedroom king bed suite my 3 children and I and felt like home! Six flags is only 17 min away which was good for our planned trip for that occasion, the pool is warm and has an amazing high ceiling and lots of windows, breakfast was really good and fresh, the attendant was on it checking on everything and refilling things. We ordered dominos on uber eats and it was fast and so hot and fresh very good option if you dont wanna leave the hotel, I loved our stay and plan to return here for our little six flags getaways, Thank You Homewood by Hilton Team!!!!!

Good breakfast, large rooms, comfortable bed, workout room was very nice. We would stay again

We liked the location The hotel is far from the rating it has . It’s not remodeled and it has many flaws . Pool seemed it had mold on floor near pool. It also had outlet with screw almost falling out . Asked if we cant get a refund after first night and we were told no cuz we paid in advance. They stated thats their policy but they failed to show me a written policy saying thats their. Booking refunded the second night as it was stated their policy was only to be charged first night. Breakfast staff was very nice

Friendly staff

Everything was great!

The laundry room was filthy and not user freindly rest of the facility was fine

Clean rooms, helpful staff and a reasonable security deposit

Wasn’t Hilton quality.Just ok.

My room needed a repair to the electrical outlet at the bathroom sink.