Best Western Southwest Little Rock

Please note this was the most disgusting hotel room we have ever stayed in. The smell was foul to the extent that we seriously considered leaving. We slept in our clothes to get a good night sleep before continuing on our road trip. The elevators had muddy floors, not that was such a big deal if that had been all we experienced. The front desk was friendly enough and we did grab a coffee as soon as the sun came up and left. The coffee was great!

3 homeless people in the lobby at check in. Door handle was broken off for the bathroom. I left and got a room at a different hotel.

Staff

Yes Mrs Erica (Manager) was very wonderful and helpful and Very Sweet.. I will be back because she works there

Erica at the front desk was wonderful! Made sure as a woman traveling alone I was safe and so was my vehicle. The room was clean and spacious. The water pressure was amazing! I would stay here again in a heartbeat. Also loved having McDonald’s and Starbucks directly across the street, as well as a gas station. I was able to get back on the road quickly in the morning.

Very quiet. No corridor or outside noise.

Staff and breakfast.

Breakfast was not well prepared and there was no one assisting guest. The food was not good

Drove through the parking lot and the hotel looked very unsafe. It was dark and there was hardly anyone there, I initially thought the place was closed. Because it was a safety concern I left and contacted Hotels.com to ask for a refund due to safety reasons. But the hotel denied the request. I would not recommend staying here if you have any concerns of your personal safety or your property (car).

Good amount of space for parking and close to several food places

Poor

The staff was great Na

Exceptional

The breakfast was better than expected. We were told it was a continental breakfast, but ended up with sausage, eggs, & biscuits. It was easy to access from the highway. The food was cold, but a microwave was available.

Service Nothing

The day shift desk manager was super sweet. She was super friendly at check-in and check-out. There was an issue that I reported to her, which the night shift desk manager didn't attempt to fix. She was apologetic and offered to correct the situation. We were finished with the business that brought us to town, so we didn't need the extra night we originally booked. She refunded the extra night along with a discount. The air conditioner in the room did not work. The refrigerator leaked. There was a towel in there to try to collect the water. The towel was completely soaked so it is unknown at how fast the refrigerator was leaking. The faucet in the bathroom sink was super loose and the drain was clogged. I reported all this to the evening shift desk manager. He did not try to offer a new room. He simply said "ok, I'll let them know."

Good if you just need a place to stay for a quick night.

Good

Superb

The staff was very nice and helpful. Room was great. And slept good. Would stay there again.